Amazon Canada Customer FAQ

To return a parcel that you didn't order or pay for, you should follow the return instructions included with the package, if available. If there are no instructions, mark the parcel as "return to sender" and drop it off at the nearest shipping location. It's important to inform Amazon about the situation by using the link to the most up-to-date contact information available right here on this page.

Pour des problèmes de facturation, il est possible de vérifier l'historique des commandes dans votre compte Amazon. Si vous avez été facturé deux fois, vous pouvez soumettre une demande d’assistance. Les informations de contact les plus récentes se trouvent dans le lien sur cette page que vous consultez actuellement.

If you are unable to receive the item you ordered, you may be eligible for a refund depending on the circumstances. Check the order details in your account to see the status and possible refund options. If necessary, instructions for requesting a refund can also be found on the site.

There is a link to the most up-to-date contact information right here on this page that you're viewing.

To receive a refund for a lost parcel, you can initiate a refund request through your Amazon Canada account. Go to the "Your Orders" section, find the order in question, and select "Problem with order." Follow the prompts to report the issue. Amazon may investigate the shipping status and, if confirmed lost, provide you with a refund or replacement as per their policy.