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Allivet Customer FAQ

Top Answers & How-to Guides

What is Allivet's Phone Number?

The question we are asked most often is about how to talk to Allivet customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Allivet Customer Questions

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Ordering Process

How do I place an order?

To place an order with Allivet, visit their website, browse items, then select products and add them to your cart. When ready,...
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Can I cancel or modify my order?

Allivet's policies allow for order cancellations or modifications if the order has not been processed or shipped. Once...
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Can I track my order?

You can easily track your order from Allivet once it ships, as they typically send an email with a tracking number. This number...
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Do you offer subscriptions for recurring orders?

Allivet provides a subscription service for regular pet supply orders, allowing convenient automatic deliveries of items like...
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Payments and Billing

What payment methods does Allivet accept?

Allivet accommodates various customer payment preferences by accepting major credit cards such as Visa, MasterCard, American...
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Are there any discounts or promotions available?

Allivet frequently offers a variety of discounts and promotions on pet products and services. To stay informed about the latest...
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Shipping Information

How long does shipping take?

Shipping durations from Allivet depend on factors like destination, shipping method, and item availability. Standard shipping...
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Do you offer international shipping?

Allivet does offer international shipping, but it can vary by product. Restrictions on certain items may apply, and shipping...
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Returns and Refunds

What is your return policy?

Allivet's return policy allows returns typically within thirty days if items are unused and in original packaging. Some...
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What if I receive a damaged or incorrect item?

If a customer receives a damaged or incorrect order from Allivet, they should swiftly document the issues and check their...
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Can I return an opened product?

Allivet has a return policy that generally permits returning opened products only if they are defective or damaged. It is...
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Product Information

Are all products on Allivet FDA approved?

Not all products available on Allivet have FDA approval. While certain medications must meet FDA guidelines, some items may not...
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Do I need a prescription for pet medications?

Whether a prescription is needed for pet medications varies by medication and regulations. Many potent medications necessitate...
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What types of pet supplies are available on Allivet?

Allivet provides a diverse range of pet supplies suitable for dogs, cats, and other pets. Their offerings include medications,...
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How can I find out about new products or promotions?

Customers can stay informed about new products and promotions from Allivet by regularly visiting their website, subscribing to...
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