What if I receive a damaged or incorrect item?
Asked a year ago
If you receive a damaged or incorrect item from Allivet, we apologize for any inconvenience caused and are here to assist you. Please contact our customer service team within 48 hours of receiving your order. We will guide you through the return process and arrange for a replacement or refund. It is important to keep the original packaging and any documentation for the damaged or incorrect item. Our team will work diligently to resolve the issue promptly. Allivet is committed to customer satisfaction, and we strive to ensure that every order is accurate and arrives in excellent condition. Your satisfaction is our top priority.
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