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Alight.com Customer FAQ

Top Answers & How-to Guides

What is Alight.com's Phone Number?

The question we are asked most often is about how to talk to Alight.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I create an account?

To create an account with Alight.com, visit the website and find the sign-up option. Enter your personal information, create a...

Can I change my account email address?

Changing your account email address at Alight.com is usually straightforward. Users can do this through their account settings,...
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Recent Alight.com Customer Questions

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Account Management

How do I create an account?

To create an account with Alight.com, visit the website and find the sign-up option. Enter your personal information, create a...
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Can I change my account email address?

Changing your account email address at Alight.com is usually straightforward. Users can do this through their account settings,...
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Can I access Alight.com without creating an account?

Users can visit Alight.com without an account to view general resources, service information, and articles. However, to access...
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How frequently can I change my account settings?

Users can change their account settings on Alight.com as often as they wish, allowing updates to personal and security...
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Can I access my account from multiple devices?

Users can access their Alight.com accounts from multiple devices, including smartphones, tablets, and computers. This...
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What should I do if I see inaccurate information in my account?

If incorrect information is found in an Alight.com account, users should first verify the inaccuracies by checking their...
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Services and Offerings

What services does Alight.com offer?

Alight.com offers a wide array of services designed to improve employee experience and workforce management, including benefits...
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Are there resources available for new users?

Alight.com offers numerous resources for new users, including guides, tutorials, FAQs, webinars, and community forums to assist...
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What types of reports and analytics are available to users?

Alight.com offers a variety of reports and analytics, including insights on benefits enrollment, workforce demographics, and...
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Payments and Transactions

What payment methods are accepted?

Alight.com accepts various payment methods, including credit and debit cards and bank transfers. However, accepted methods may...
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What is Alight.com's return policy?

Alight.com does not have a traditional return policy since it focuses on employee benefits and HR solutions rather than...
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How does Alight.com ensure the security of online transactions?

Alight.com prioritizes online transaction security by employing robust encryption, secure socket layer technology, and...
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What should I do if I receive fraudulent activity notifications?

Upon receiving notifications of fraudulent activity related to Alight services, it is essential to act quickly to protect...
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Shipping and Promotions

What shipping options are available?

Alight.com focuses on providing digital solutions for HR and benefits rather than physical products that require shipping. They...
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Does Alight.com offer international shipping?

Alight.com specializes in HR solutions and benefits, so it does not provide international shipping like retail sites. Their...
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Are there any promotions or discounts available?

Alight.com typically offers a variety of services, and promotions or discounts can change based on specific offerings and...
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Marketing and Communication

What is the process to unsubscribe from marketing communications?

To unsubscribe from marketing communications from Alight.com, individuals can click the unsubscribe link typically found in...
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How often is the content on Alight.com updated?

Alight.com frequently updates its content to maintain relevance and reflect the latest information on services and solutions....
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Are there any benefits to referring a friend to Alight.com?

Alight.com may have referral programs that provide incentives for recommending friends, benefiting both the referrer and the...
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We look to the Alight.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Alight.com issues reported to GetHuman
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