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Aliant Customer FAQ

Top Answers & How-to Guides

How do I Contact Aliant Customer Service?

The question we are asked most often is about how to talk to Aliant customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How long does it take to set up an Aliant account?

The setup duration for an Aliant account varies based on factors like service type. Initially, online sign-ups can take just...

Can I have multiple Aliant accounts?

Customers can indeed have multiple Aliant accounts, which may help them manage different service needs more effectively. Each...
Ask any question you have about Aliant customer service, get an answer now.
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Recent Aliant Customer Questions

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Payment Information

How do I update my payment information?

Customers can update their payment information with Aliant by logging into their online account portal or using the mobile app....
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What payment methods does Aliant accept?

Aliant provides multiple payment options, including online banking, credit cards, automatic withdrawals, mail-in cheques, and...
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How secure is Aliant's payment processing?

Aliant prioritizes security in its payment processing, utilizing multiple layers of protection such as encryption to safeguard...
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What is Aliant's refund policy?

Aliant's refund policy covers services and products, allowing refunds for service disruptions or product returns within set...
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Account Management

How long does it take to set up an Aliant account?

The setup duration for an Aliant account varies based on factors like service type. Initially, online sign-ups can take just...
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Can I have multiple Aliant accounts?

Customers can indeed have multiple Aliant accounts, which may help them manage different service needs more effectively. Each...
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What is the process for cancelling my Aliant account?

To cancel an Aliant account, review your obligations, gather necessary information, and contact customer service either by...
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Can I set up automatic payments for my Aliant services?

Customers can set up automatic payments for Aliant services through their account management portal on the official website....
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Transactions and Fees

What are the fees for using Aliant?

Fees for Aliant services vary based on the specific service and package selected. Internet, TV, and phone plans have tiered...
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How can I check my transaction history with Aliant?

Customers can view their transaction history with Aliant by logging into their online account or mobile app. They should go to...
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Service Availability

Is Aliant available internationally?

Aliant mainly operates in Canada, especially in the Atlantic provinces, offering telecommunications services. While some...
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Can I use Aliant on my mobile device?

Yes, Aliant services can be accessed on mobile devices, offering various plans and features, including high-speed data and...
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Are there any promotions for new customers of Aliant?

Aliant provides numerous promotions for new customers, such as service discounts, reduced initial rates, and special pricing on...
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Customer Support

What is Aliant's customer care policy?

Aliant's customer care policy prioritizes exceptional service through prompt responses and multiple support channels like...
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Does Aliant offer 24/7 customer support?

Aliant's customer support options vary, with regular hours for most services and some having dedicated support outside those...
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