© GetHuman Inc.

Alex and Ani Customer FAQ

Top Answers & How-to Guides

What is Alex and Ani's Phone Number?

The question we are asked most often is about how to talk to Alex and Ani customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Alex and Ani customer service, get an answer now.

Recent Alex and Ani Customer Questions

I have a lot of points; can I use them to order more bracelets?

Yes, you can use your points to redeem for bracelets and other items in the Alex and Ani rewards program. Check the rewards program details for specific options and how to apply your points during checkout.
Asked Oct 27, 2025 4:41 PM

Help me with my Alex and Ani customer service issue

Order and Shipping

How can I track my order?

To track an Alex and Ani order, customers can use the tracking link in the confirmation email or log in to their account on the...

Do you offer international shipping?

Alex and Ani does provide international shipping, enabling customers from multiple countries to access their products. Details...

What are the payment options available when shopping online?

When shopping online at Alex and Ani, customers can typically use major credit cards like Visa, MasterCard, American Express,...

Materials and Care

What materials are Alex and Ani jewelry made from?

Alex and Ani jewelry is primarily made from recycled brass, emphasizing sustainable practices. Other materials include sterling...

How should I care for my Alex and Ani products?

To maintain Alex and Ani products, store them in a cool, dry place and avoid direct sunlight and humidity. Protect them from...

Does Alex and Ani have a recycling program for jewelry?

Alex and Ani has implemented a recycling program that encourages customers to send in old jewelry for eco-friendly disposal,...

Charity and Promotions

What is the meaning behind the Alex and Ani symbols?

The symbols in Alex and Ani jewelry embody various cultural and spiritual meanings, promoting personal empowerment and positive...

What is the Alex and Ani Charity by Design program?

The Alex and Ani Charity by Design program promotes philanthropic efforts through specially designed jewelry, with proceeds...

Are there any special offers or promotions currently available?

Alex and Ani often has seasonal promotions and special offers, which can be found on their official website. Subscribing to...

Are there any current collaborations or limited edition pieces available?

As of October 2023, Alex and Ani regularly offers collaborations and limited edition items linked to various artists and...

Where can I find information on upcoming events or promotions?

The official Alex and Ani website is the best place to locate details about upcoming events and promotions. Customers can also...

Customization and Size

Can I adjust the size of my Alex and Ani bracelet?

Alex and Ani bracelets come with adjustable features that accommodate various wrist sizes. Most designs have a sliding...

Can I personalize or customize an Alex and Ani piece?

Alex and Ani provides several options for personalizing jewelry, including engraving and interchangeable elements. This allows...

Returns and Warranty

What is the return policy for Alex and Ani?

Alex and Ani allows returns within thirty days of purchase for unworn items in original packaging. Certain products, like...

What is the warranty policy for Alex and Ani jewelry?

Alex and Ani provides a limited warranty for their jewelry that covers defects in materials and craftsmanship for one year...
We look to the Alex and Ani issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Alex and Ani issues reported to GetHuman
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!