Airvoice Wireless Customer FAQ

Yes, it is often possible to receive a government-subsidized phone while still using your existing SIM card from Airvoice Wireless. However, you may need to consider compatibility and whether the new phone supports your SIM card and network. Be sure to check that the new device is unlocked if you plan to switch SIM cards.

For Airvoice Wireless APN settings, use the following: - Name: Airvoice - APN: airvoice - Proxy: Not Set - Port: Not Set - Username: Not Set - Password: Not Set - MMSC: http://mmsc.sprintpcs.com - MMS proxy: 68.28.31.7 - MMS port: 80 - MCC: 310 - MNC: 410 - Authentication type: Not Set - APN type: default,mms,supl - APN protocol: IPv4/IPv6 Make sure to save the settings and restart your device to apply them properly.

If your SIM card or device has been stolen, you should immediately report the theft to Airvoice Wireless to suspend your service and prevent unauthorized use. Monitor your account for any unusual activity. Additionally, consider filing a report with your local authorities regarding the theft for further protection.

Your friend can make and receive calls and messages because these functions often don't require data. However, to send or receive pictures and videos, data is necessary. If his data has been exhausted, he won't be able to use features like MMS (Multimedia Messaging Service), which relies on a mobile data connection. To resolve this, he can purchase additional data or wait until his data plan resets.

Absolutely, you can keep your current number while switching from Airvoice Wireless to a different service provider. This process is known as "porting" your number. Contact your new provider and inform them that you wish to port your number. They will guide you through the necessary procedures, which usually include providing information such as your current phone number, account number, and PIN/password from Airvoice Wireless. It's important to note that you should not cancel your current service before the porting process is complete, as this can result in losing your number. Your service with Airvoice Wireless will be automatically canceled once the porting process is successfully completed.