Air Transat Customer FAQ

Most countries, including the Dominican Republic, require that your passport be valid for at least six months beyond your date of entry. If your passport is set to expire in less than six months, you may be denied boarding. It's essential to ensure that your passport meets this requirement before traveling.

Yes, Air Transat does provide access to a lounge at Pearson Terminal 3. However, please note that lounge access may depend on your travel class and certain membership statuses. Be sure to check eligibility on their official website or with your booking to see if lounge access is available for your specific flight.

To board Air Transat flights, you must present a valid passport or travel document with the expiry date beyond the duration of your trip, along with your boarding pass. International travelers will also need a valid visa if required by the destination country. It's recommended that you arrive at the airport 3 hours prior for international flights and 2 hours before a domestic flight. Be prepared to comply with the airline's security, baggage and check-in policies. Additionally, certain health and safety measures related to COVID-19 may apply, such as mask usage. Note that requirements can vary depending upon the departure, transit, and arrival countries. Always check the latest travel advisories and government guidelines before your journey.

To change your itinerary for flights with Air Transat, you should directly contact the airline customer service. Unfortunately, as a FAQ provider, we do not have access to flight booking systems or personal data, so we cannot assist with specific itinerary changes. However, there should be a link to the most up-to-date contact information right here on the page you’re viewing. They will be able to help you with changes to your booking. Please have your confirmation number handy when you call.

To change your itinerary, you'll need to log into your account on the Air Transat website using your confirmation number and surname. Once logged in, you can edit your travel details. Do note, however, that changes may be subject to fees and fare differences, as explained in the terms and conditions when booking your flight. It is also worth mentioning that some tickets may be non-changeable, so always check your booking conditions. If your changes can't be made online, you'll need to get in touch with Air Transat directly. The link to their most up-to-date contact information is available on this page.