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Air Miles Customer FAQ

Top Answers & How-to Guides

What is Air Miles's Phone Number?

The question we are asked most often is about how to talk to Air Miles customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Get a Replacement Air Miles Card?

If you have an Air Miles card and you need to get a replacement, you can contact customer support and provide your collector...

How Do I Reset My Air Miles Password?

Subscribers need their Air Miles PIN to sign in, use the IVR, and unlock their Cash Account. If you forgot your PIN, go to the...
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Recent Air Miles Customer Questions

AIR MILES REWARDS FOR GAS FUEL FILLUP

Yes, you can definitely earn Air Miles when you fill up gas at participating stations. The number of Air Miles you earn depends on the amount of fuel you purchase and the specific promotion at the time. Additionally, some stations may offer bonus Air Miles for certain types of fuel or services. Make sure to present your Air Miles card at the time of purchase to collect your miles. Please note that the availability of this offer might vary by location and by the specific terms and conditions of your Air Miles program.
Asked Mar 25, 2024 2:55 PM

Help me with my Air Miles customer service issue

Account Management

How Do I Get a Replacement Air Miles Card?

If you have an Air Miles card and you need to get a replacement, you can contact customer support and provide your collector...
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How Do I Reset My Air Miles Password?

Subscribers need their Air Miles PIN to sign in, use the IVR, and unlock their Cash Account. If you forgot your PIN, go to the...
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What happens to my Air Miles if I cancel my account?

When someone cancels their Air Miles account, any accumulated miles usually become inactive and cannot be redeemed or used...
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How do I check my Air Miles balance?

To check an Air Miles balance, users can log into their account on the airmiles.ca website or through the Air Miles mobile app...
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How do I update my personal information associated with my Air Miles account?

To change personal details in an Air Miles account, one should log in to the website, go to account settings, and edit...
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Using Air Miles

What Can I Purchase with My Air Miles?

Deciding how to spend your Air Miles can be difficult due to a wide variety of accessible bonus offers. Therefore, you can...
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Can I transfer my Air Miles to someone else?

Air Miles generally prohibits individuals from transferring their miles to others but does allow certain sharing options within...
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Can I combine Air Miles with other loyalty programs?

Air Miles functions as an independent loyalty program, typically not allowing direct combination with other programs....
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Can I use Air Miles for hotel bookings?

Members can redeem Air Miles for hotel bookings, but availability and requirements vary based on factors such as location and...
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What is the process for redeeming Air Miles for travel?

To redeem Air Miles for travel, users should log into their Air Miles account on airmiles.ca, select from travel options, and...
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Card Issues

What is the expiry date for my Air Miles?

Air Miles points usually do not expire if the account remains active with qualifying transactions within a 24-month period. To...
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What happens if my Air Miles card is lost or stolen?

If an Air Miles card is lost or stolen, users should first check for any unauthorized transactions and monitor their account....
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How long does it take for Air Miles to be credited to my account?

Air Miles are generally credited to member accounts within a few days after eligible transactions, but it can sometimes take up...
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Do my Air Miles expire if I do not use them?

Air Miles do expire after 18 months of inactivity, but any account activity can reset this expiry period. Members should engage...
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Redemption Restrictions

Are there any restrictions on using my Air Miles for travel?

Air Miles imposes several restrictions on travel bookings with points, including limited availability based on destination,...
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Are there any blackout dates or restrictions when redeeming Air Miles for flights?

When redeeming Air Miles for flights, users may encounter blackout dates and seat availability restrictions, especially during...
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What are the limitations on redeeming Air Miles during peak travel seasons?

Air Miles redemption during peak travel times is limited due to high demand, resulting in fewer available seats and possible...
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Earning Air Miles

How can I earn more Air Miles?

To earn more Air Miles, consumers can shop at partner retailers, utilize promotions, consider an Air Miles credit card, book...
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Are there partnerships with other companies that allow earning more Air Miles?

Air Miles has numerous partnerships with various companies, including retailers and travel agencies, allowing members to earn...
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We look to the Air Miles issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Air Miles issues reported to GetHuman
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