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Air Miles Customer FAQ

Top Answers & How-to Guides

What is Air Miles's Phone Number?

The question we are asked most often is about how to talk to Air Miles customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How long does it take for Air Miles to be credited to my account?

Air Miles typically take up to 72 hours to be credited to your account. However, the exact timeframe can vary depending on various...

What happens to my Air Miles if I cancel my account?

If you cancel your Air Miles account, your Air Miles will be forfeited and you will no longer have access to them. The cancellation...
Ask any question you have about Air Miles customer service, get an answer now.

Recent Air Miles Customer Questions

AIR MILES REWARDS FOR GAS FUEL FILLUP

Yes, you can definitely earn Air Miles when you fill up gas at participating stations. The number of Air Miles you earn depends on the amount of fuel you purchase and the specific promotion at the time. Additionally, some stations may offer bonus Air Miles for certain types of fuel or services. Make sure to present your Air Miles card at the time of purchase to collect your miles. Please note that the availability of this offer might vary by location and by the specific terms and conditions of your Air Miles program.
Asked Mar 25, 2024 2:55 PM

Help me with my Air Miles customer service issue

Replacement Card

How Do I Get a Replacement Air Miles Card?

If you have an Air Miles card and you need to get a replacement, you can contact customer support and provide your collector number...

Password Reset

How Do I Reset My Air Miles Password?

Subscribers need their Air Miles PIN to sign in, use the IVR, and unlock their Cash Account. If you forgot your PIN, go to the Reset...

Redeeming Points

What Can I Purchase with My Air Miles?

Deciding how to spend your Air Miles can be difficult due to a wide variety of accessible bonus offers. Therefore, you can easily waste...

Transfers

Can I transfer my Air Miles to someone else?

Yes, you can transfer your Air Miles to someone else. Air Miles allows its members to transfer their earned miles to family members...

Expiry Date

What is the expiry date for my Air Miles?

The expiry date for Air Miles depends on the specific program and can vary. As of December 31, 2016, Air Miles introduced a new policy...

Lost or Stolen

What happens if my Air Miles card is lost or stolen?

If your Air Miles card is lost or stolen, there are a few steps you should take to protect your account and miles. Firstly, contact...

Travel Restrictions

Are there any restrictions on using my Air Miles for travel?

Yes, there are certain restrictions on using your Air Miles for travel. Firstly, availability of flights and accommodations may vary...

Points Crediting Time

How long does it take for Air Miles to be credited to my account?

Air Miles typically take up to 72 hours to be credited to your account. However, the exact timeframe can vary depending on various...

Loyalty Program Combining

Can I combine Air Miles with other loyalty programs?

Yes, Air Miles can be combined with select partner loyalty programs. Air Miles has partnerships with various companies, allowing members...

Blackout Dates

Are there any blackout dates or restrictions when redeeming Air Miles for flights?

No, there are no blackout dates or restrictions when redeeming Air Miles for flights. We understand the importance of flexibility for...

Account Cancellation

What happens to my Air Miles if I cancel my account?

If you cancel your Air Miles account, your Air Miles will be forfeited and you will no longer have access to them. The cancellation...
We look to the Air Miles issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Air Miles issues reported to GetHuman
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