If you receive an erroneous inflight charge on an Air Canada flight there are steps you can take to resolve the issue and get a refund. The easiest way to manage an erroneous charge is to simply call customer relations. Customer relations will ask for details regarding the charge as well as information regarding the flight and the items you were charged for in error. You can also reach out to Air Canada online and detail the incorrect inflight charges. However, be sure to give as many details as possible regarding the incorrect charge. You should also give identifying information, information regarding the flight, and any details about the type of charges as well as the payment method. If you choose to write a letter to Air Canada you should include the same details you included in your email. However, both your email and your letter should include various ways to contact you. This will ensure that you don't miss a message or any form of correspondence.
Many passengers may order special services or food during their flight. As a result, it's possible to be overcharged or charged incorrectly for the items or services you receive. These inflight charges can still be compensated or refunded if you know what to do and alert Air Canada.
Call Air Canada Customer Relations
Once you become aware of the incorrect charge, alert Air Canada. The quickest way to do this is to simply pace a call to Air Canada customer relations. Give them your name and flight number as well as any details regarding the erroneous charge or charges. You may have to provide proof of the charge or charges as well. An Air Canada customer relations representative should be able to refund the charges or at least give you an idea of when a resolutions can be reached.
Visit the Air Canada Website
You can also visit the Air Canada website and message the airline. Use the contact email and explain what happen i detail. Leave your name, flight number, and any other important information regarding the charge. It's also a good idea to leave an email address as well as a contact phone number. You might even want to leave an address in case the airline corresponds to your request for a refund via mail. It's a good idea to leave various ways of contacting you in case you miss an email or a phone call.
Send a Letter
If you're not worried about time you can always write Air Canada a letter. You can address the letter to the attention of Air Canada customer relations. The benefit of writing a letter is that you will have a hard copy of your request for a refund and a detailed explanation of what happened. This will more than likely prompt the airline to reply via mail as well. This will give you a hard copy of their acknowledgement of the charge and measure they plan on taking. As stated above, be sure to give several modes of contact. A phone number, email address, and address are good forms of contact. You can follow up with a phone call to ensure they received the letter within a week or two of mailing the letter. However, this method should only be sued if you have time to wait for a reply and aren't in a rush for a speedy resolution.
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