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Aetna Student Health Customer FAQ

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Coverage Information

What does Aetna Student Health offer?

Aetna Student Health offers insurance products tailored for college students, covering essential health services such as...
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What is the coverage period for Aetna Student Health plans?

Aetna Student Health plans usually offer annual coverage that corresponds with academic schedules, starting in the fall and...
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What is the cost of Aetna Student Health plans?

The cost of Aetna Student Health plans varies based on factors like the selected plan, location, coverage level, and the school...
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Are pre-existing conditions covered by Aetna Student Health?

Aetna Student Health generally covers pre-existing conditions, but coverage specifics hinge on individual plans and state laws....
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What is the prescription drug coverage offered by Aetna Student Health?

Aetna Student Health includes prescription drug coverage in its health plans for students. This typically involves access to...
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Are mental health services covered by Aetna Student Health?

Aetna Student Health includes a variety of mental health services in its plans, such as counseling, therapy, psychiatric...
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Plan Usage

Can I add dependents to my Aetna Student Health plan?

Students generally can add dependents to their Aetna Student Health plans, which may include spouses and children. Eligibility...
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Can I use my Aetna Student Health plan outside of the United States?

Aetna Student Health plans mainly cover services within the United States, but international coverage may vary by plan. Some...
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What should I do if my Aetna Student Health plan is not accepted by a provider?

If a provider does not accept a student's Aetna Student Health plan, students should first verify the provider's network status...
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Is telehealth available with Aetna Student Health plans?

Aetna Student Health plans typically include telehealth services, allowing students to consult healthcare providers remotely....
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Member Support

What if I lose my Aetna Student Health ID card?

If an Aetna Student Health ID card is lost, it is essential to act quickly to get a replacement. Checking the Aetna Student...
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What kind of preventive services does Aetna Student Health include?

Aetna Student Health offers various preventive services to enhance members' health, such as physical exams, vaccinations,...
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How can I find a doctor that accepts Aetna Student Health insurance?

To find a doctor who accepts Aetna Student Health insurance, one can utilize the online search tool on Aetna's website for...
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How can I appeal a denied claim with Aetna Student Health?

When a claim is denied by Aetna Student Health, an appeal process can be initiated. First, review the explanation of benefits...
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What resources are available for navigating Aetna's online member portal?

Aetna Student Health offers various tools to help members utilize their online member portal, including user guides, FAQs, and...
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