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We have flight booked from Toronto to Mexico City. Then to Huatulco. Our 30 kg dog is booked on plane in cargo hold. The flight leaves on January 15th. Because it is cold in Toronto during January are there any concerns with our dog flying?
Flying with pets in cold weather can raise concerns, especially for pets traveling in the cargo hold. Generally, airlines have policies regarding temperature restrictions to ensure the safety and comfort of pets. It's important to check if Aeromexico has specific guidelines for transporting animals during winter months and confirm that your dog's travel is allowed under those conditions. Ensure your dog is adequately prepared for the journey, including suitable bedding and proper identification.
Asked Oct 8, 2025 5:24 PM
I need to change the frequent flyer number on my aeromexico flight to my delta skymiles number. help me find the customer support chat that can help me with this
You can find the most up-to-date contact information, including customer support chat options, right here on this page you’re viewing.
Asked Jun 11, 2025 10:30 AM
My husband and I purchased tickets in January that we could not use because of a death in the family. We were supposed to fly from Houston to Merida on 1/11/25, returning on 1/18/25. Can we be refunded or use our credit?
Typically, Aeromexico's refund and credit policies depend on the type of ticket purchased. If you have a refundable ticket, you may be eligible for a refund. Non-refundable tickets usually allow for credit towards future travel, albeit with certain conditions. You will need to check the specific terms of your fare and any applicable policies regarding cancellations due to family emergencies.
Asked Jun 3, 2025 2:58 PM
If i buy a premier flex ticket can i get a refund to original payment if i cancel within 24 hours of booking even if booked less than 7 days from departure date?
Yes, if you purchase a Premier Flex ticket, you can receive a refund to your original payment if you cancel within 24 hours of booking, even if it is less than 7 days before departure. This policy allows for flexibility with your travel plans.
Asked Apr 15, 2025 2:40 AM
If i buy a premier flex ticket can i get a refund to original payment if i cancel within 24 hours of booking?
Yes, if you purchase a Premier Flex ticket, you can receive a full refund to your original payment method if you cancel your booking within 24 hours of making the reservation. Be sure to review the specific terms and conditions associated with your ticket for any additional details.
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