© GetHuman Inc.

Accor Hotels Customer FAQ

Top Answers & How-to Guides

What is Accor Hotels's Phone Number?

The question we are asked most often is about how to talk to Accor Hotels customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Accor Hotels customer service, get an answer now.
Contact Accor Hotels customer service

Recent Accor Hotels Customer Questions

Help me with my Accor Hotels customer service issue

Check-in and Check-out

What are the check-in and check-out times?

Accor Hotels generally sets check-in around 3:00 PM and check-out around 11:00 AM, but these times may vary by location. Guests...
Read more

Can I request early check-in or late check-out?

Accor Hotels allows requests for early check-in or late check-out, based on property availability. Guests can inquire at...
Read more

Policies and Procedures

What is the cancellation policy?

Accor Hotels' cancellation policies vary by hotel, room rate, and booking date. Special rates typically have stricter rules,...
Read more

Are pets allowed in Accor Hotels?

Accor Hotels has a pet-friendly approach, but policies differ by hotel location and brand. While many properties welcome pets...
Read more

What is the pet policy at Accor Hotels?

Accor Hotels' pet policy varies by location and hotel, with many allowing pets under certain conditions. Guests should check...
Read more

What are the safety and cleanliness protocols in Accor Hotels?

Accor Hotels prioritizes safety and cleanliness through its ALLSAFE protocols, which include stringent cleaning procedures,...
Read more

Amenities and Services

Do Accor Hotels offer free Wi-Fi?

Accor Hotels typically provides free Wi-Fi at various properties, though availability can differ by brand and location. It is...
Read more

Is breakfast included in the room rate?

Breakfast inclusion varies by hotel, rate plan, and promotions at Accor Hotels. Some rates include breakfast, while others do...
Read more

Do Accor Hotels offer airport shuttle services?

Accor Hotels may have airport shuttle services, but this can vary by location and property. Many hotels close to airports offer...
Read more

What amenities are available at Accor Hotels?

Accor Hotels provides an array of amenities like comfortable guest rooms with modern furnishings, complimentary Wi-Fi, on-site...
Read more

Loyalty Programs

Are there any loyalty programs or rewards for frequent guests?

Accor Hotels has a loyalty program called ALL - Accor Live Limitless, designed to reward frequent guests with points for stays....
Read more

Can I earn rewards points for restaurant and bar purchases?

Guests can usually earn rewards points for dining at restaurants and bars in Accor Hotels. However, the earning rate may differ...
Read more

Special Offers

Are there any special offers or discounts available?

Accor Hotels frequently offers a range of promotions and discounts tailored to various travelers, including early booking...
Read more

Are there conference or meeting room facilities at Accor Hotels?

Accor Hotels provides a variety of meeting and conference room options to fit different requirements, including advanced...
Read more

Does Accor Hotels offer any special accommodations for events?

Accor Hotels provides a diverse array of properties suitable for various events, featuring dedicated event spaces equipped with...
Read more
We look to the Accor Hotels issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Accor Hotels issues reported to GetHuman
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!