In a nutshell: Adding people to your AT&T account allows them to use specific features and receive benefits at a lower cost. However, if your service is cancelled, all users will lose access. To authorize users, submit a valid photo ID, provide a security passcode, and log in to your account. To add a new user, go to the Wireless section and click "Add a line." If you need help, you can contact AT&T customer service via phone, online help desk, or on their Facebook page for assistance.
Adding people to your AT&T account is an easy and cost-effective way to allow authorized use of specific features and receive benefits as customers. Whether you grant a family member or friend secondary access, you can pay lower costs depending on how many users you add. Therefore, the more authorized users on your account, the less you pay per month. You can also become eligible for discounts and other incentives, such as a free device or compensation after trading in a used phone.
You must consider the responsibilities you’ll have after authorizing other users on your account. For example, if AT&T cancels your service, each user can also lose access to various features and privileges. Therefore, maintain your account to ensure all users can make specific account changes, manage add-ons, pay bills, update profile details and change or upgrade plans.
Check out a couple of requirements you must fulfill to complete the authorization process. Each guideline is mandatory due to AT&T’s guidelines and necessary for validation purposes:Submit a valid photo ID such as a passport, driver’s license, or voter registration card to confirm your identity.Provide a custom security passcode (choose a code that is easy for you to remember but difficult for hackers to guess).
Expand the menu on the top-left side of the screen to see your options.
Click Wireless on the main menu and 'Add a line' on the sub-menu. You may have to hold your mouse pointer in place to see the link.
Scroll down to the ‘You’ll love having another line’ section and view the four options. Click the ‘See details’ link and read all the information to ensure you understand how to add a line.
Click the blue ‘Get started’ button under the ‘Ready to add a line now?’ title.
Scroll to the top-right of the screen, click the ‘My AT&T’ link and access your account dashboard.
You must enter the code correctly to add users to your account. While AT&T allows account owners to claim up to 10 phone lines, you can only assign one to each user and verify the authorization.
Some customers need additional help while attempting to downgrade their accounts. Unfortunately, technical issues can occur, and troubleshooting is necessary to find a solution. One effective method to speak to an AT&T customer service representative is via phone. If you prefer to use the online help desk, specialists are on standby ready to assist you. You can also communicate with a specialist on AT&T’s Facebook page by creating and submitting a post or initiating a live chat discussion for a quick, real-time response.
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