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ADT Customer FAQ

Top Answers & How-to Guides

What is ADT's Phone Number?

The question we are asked most often is about how to talk to ADT customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Recover My ADT Account?

In six easy-to-follow steps, ADT allows you to gain back access to your account if you get locked out. All you need to do is click...

Are there any contract cancellation fees with ADT?

ADT does have contract cancellation fees. If you choose to terminate your monitoring services before your agreement expires, you may...
Ask any question you have about ADT customer service, get an answer now.
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Recent ADT Customer Questions

I have been unable to find my alert button on lanyard since I went to the hospital in February. What is the cost of a replacement?

The cost of a replacement pendant or wristband for your ADT system can vary based on the type of equipment you require. We recommend contacting ADT directly for an accurate price, as it's important to provide them with the exact model of your system or device. Make sure to explain your situation to the customer service representative so they can assist you accordingly with a replacement.
Asked Apr 1, 2024 9:11 PM

Help me with my ADT customer service issue

Installation

How Do I Add ADT to My House?

Home security is a big concern for many people, and for a good reason. No one wants to come home to find their house has been broken...
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Account Recovery

How Do I Recover My ADT Account?

In six easy-to-follow steps, ADT allows you to gain back access to your account if you get locked out. All you need to do is click...
Read more

Mobile App Control

Can I control my ADT system using a mobile app?

Yes, you can control your ADT system using a mobile app. The ADT mobile app provides you with convenient access and control of your...
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Customization

Can I customize the settings of my ADT security system?

Yes, you can customize the settings of your ADT security system to align with your specific needs. ADT offers a range of customizable...
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Warranty

What is the warranty on ADT equipment?

ADT provides a limited warranty on their equipment. The warranty coverage period varies depending on the specific equipment. For most...
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Transfer Service

Can I transfer my ADT service to a new address?

Yes, you can transfer your ADT service to a new address. ADT understands that life changes, and they strive to make the process as...
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Additional Devices

Can I add additional sensors or devices to my ADT system?

Yes, you can easily add additional sensors or devices to your ADT system. ADT offers a wide range of compatible devices that can be...
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Contract Cancellation

Are there any contract cancellation fees with ADT?

ADT does have contract cancellation fees. If you choose to terminate your monitoring services before your agreement expires, you may...
Read more
We look to the ADT issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
ADT issues reported to GetHuman
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