What happens if my order arrives damaged?

If an order arrives damaged from 1stoplighting.com, the first step is to carefully document the damage. This includes taking clear photographs of the damaged item as well as the packaging, which can be crucial for any claims that may need to be filed. It is important to keep all original packaging for the return process. Typically, 1stoplighting.com has a return policy that allows customers to report damaged items within a certain timeframe. Following the guidelines outlined on their website is essential for a smooth resolution. In most cases, customers can expect to receive a replacement item or a refund if the product arrived damaged. There may be specific instructions provided on how to initiate the return or replacement process, so it is helpful to review the relevant sections on their current web page regarding returns. Should there be any uncertainty, reading through the return policy and warranty information can provide additional clarity. Always remember that timely communication is key to resolving any issues regarding damaged orders.