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Sears Corporate Offices

Phone Number & Getting a Rep

Sears Corporate Offices number

847-286-2500
Calls Corporate Offices·See main phone number & contact info
Q:

How do I talk to a human at this Sears number?

A:Corporate Office Number.
Q:

Does this phone number work 24/7?

A:No. Hours for this phone number are Mon-Fri 8am-8pm EST. The least busy day is Friday, and the most busy day is Thursday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Sears Corporate Offices?

A:The average hold time is 89 minutes. The longest hold times are on Monday, and the shortest are on Friday.

All Sears customer service contact information

This is the #4 most popular Sears phone number out of 6. Click above to go back to the main customer service number and other contact information, including Sears email addresses, twitter handles, and live chat options.

More Sears Customer Phone Numbers

Customer Service

800-659-5917
Main phone number · Toll-free · 24 hours, 7 days · Say "human" multiple times · Are you calling to take advantage of your Sears Home Protect warranty? For yes, press 1. For no, press 2.

Repairs

800-469-4663
Toll-free · Mon-Fri 8am-8pm EST · Press 0 at each prompt, ignoring messages. · Sears Home Services - Are you calling to take advantage of your Sears home warranty?

Warranty Returns

800-479-5899
Toll-free · Mon-Fri 8am-8pm EST · Choose option 6 when prompted · If this call is regarding the comfortability during the comfort exchange period, press 1. If it is in regards to the quality of the mattress during the mattress warranty period, press 2.

Customer Service

800-549-4505
Toll-free · 24 hours, 7 days · Press 5 ·

Home Services

800-697-3277
Toll-free · 24 hours, 7 days · Press 6. ·

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Sears phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Corporate Office Number.
Here is how our research team describes the way the Sears phone system greets you: Dial by name directory, press 8. For home services, press 1. For warranties, press 2. For Kenmore customer service, press 3. For HR, press 4. For accounts payable, press 5. For identity or fraud issues, press 6. For a list of frequently used phone numbers, press 7. To reach an operator, press 0.

What are the hours and when should I call?

Sears operates the call center for this 847-286-2500 phone number Mon-Fri 8am-8pm ET. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 11,795 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Sears phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Sears staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Sears is Friday. The most busy day to call is Thursday. Again, this is based on a sample of 11,795 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Monday.

The best time to call

In summation, the best day to call Sears is Friday. In this case, it's a no-brainer. Friday is not only the least busy day for calling this Sears number, but it is also the day with the shortest hold times.

Calling this Sears Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Dec 5, 2023

With Sears being a household name, consumers may call one of the company's customer service numbers for many reasons. The company sells everything from appliances to clothing and offers repairs for appliances, lawn equipment and other goods.

Shopping online means that some people may also check their order status. An individual may also inquire about Kmart orders by calling one of the Sears customer service numbers.

I called Sears at the 847-286-2500 customer service number to learn whether the company still sells Kenmore appliances, specifically washers and dryers, because I am almost ready to upgrade my current units. The automated voice response system thanked me for calling "TransformCo," followed by another term I couldn't understand.

Next, I heard a list of options for numbers to press to get information for the following areas: home services such as repairs and installs, warranties, Kenmore customer service, human resources, accounts payable, identity and fraud issues, and frequently requested phone numbers.

When I heard Kenmore mentioned, I knew the number was somehow associated with Sears. I pressed a number for the Kenmore option, and an automated voice said my call was important and to stay on the line to be transferred to the next available agent. After that statement, I listened to some piano music and subsequent messages about staying on the line. Because I didn't have time to waste, I ended the call.

I decided to call again to see if selecting another option might get me to someone who could answer my question. I heard the same menu options. However, during the second call, I did not make a selection. I got an operator who said "TransformCo" and what sounded like "direct your call," which was probably "How can I direct your call?" I asked if this was Sears Home Services, and the call dropped, leaving me listening to a disconnect tone.

The results I got by calling this number were not typical for a customer service number. It seemed to have options of interest to employees, vendors and others. This call was an unusual experience because I thought I had misdialed when the system identified the number as "TransformCo."

Following up the call with some online research, I learned that "Transformco" is a company that helps Sears and other companies with store closures and other business. It seems possible that people may be able to get help through this customer service number.

In my opinion, this number is not the one to call about the availability of Kenmore appliances or other products. Whoever is responsible for setting up customer service numbers for this entity should develop a more efficient and user-friendly option.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
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