Sears Home Services

Phone Number & Getting a Rep

Sears Home Services number

800-697-3277
Toll-free·Calls Home Services·See main phone number & contact info
Q:

How do I talk to a human at this Sears number?

A:Press 6.
Q:

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Friday, and the most busy day is Thursday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Sears Home Services?

A:The average hold time is 6 minutes. The longest hold times are on Monday, and the shortest are on Friday.

All Sears customer service contact information

This is the #6 most popular Sears phone number out of 6. Click above to go back to the main customer service number and other contact information, including Sears email addresses, twitter handles, and live chat options.

More Sears Customer Phone Numbers

Customer Service

800-659-5917
Main phone number · Toll-free · 24 hours, 7 days · Say "human" multiple times · Are you calling to take advantage of your Sears Home Protect warranty? For yes, press 1. For no, press 2.

Repairs

800-469-4663
Toll-free · Mon-Fri 8am-8pm EST · Press 0 at each prompt, ignoring messages. · Sears Home Services - Are you calling to take advantage of your Sears home warranty?

Warranty Returns

800-479-5899
Toll-free · Mon-Fri 8am-8pm EST · Choose option 6 when prompted · If this call is regarding the comfortability during the comfort exchange period, press 1. If it is in regards to the quality of the mattress during the mattress warranty period, press 2.

Corporate Offices

847-286-2500
Mon-Fri 8am-8pm EST · Corporate Office Number. · Dial by name directory, press 8. For home services, press 1. For warranties, press 2. For Kenmore customer service, press 3. For HR, press 4. For accounts payable, press 5. For identity or fraud issues, press 6. For a list of frequently used phone numbers, press 7. To reach an operator, press 0.

Customer Service

800-549-4505
Toll-free · 24 hours, 7 days · Press 5 ·

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Sears phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 6.

What are the hours and when should I call?

Sears operates the call center for this 800-697-3277 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 11,795 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Sears phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Sears staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Sears is Friday. The most busy day to call is Thursday. Again, this is based on a sample of 11,795 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Monday.

The best time to call

In summation, the best day to call Sears is Friday. In this case, it's a no-brainer. Friday is not only the least busy day for calling this Sears number, but it is also the day with the shortest hold times.

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