Best Buy Phone Number

Call Best Buy customer service faster with GetHuman

  • Calls Best Buy's Customer Service department
  • The average hold time is 8m
  • Hours are 24 hours, 7 days
  • The best time to call is 8:15am
  • Popular issues for this call center: Missing Item, Dispute a Charge, Make a Purchase, Return an Order, and Geek Squad Support.
  • Reach a live Best Buy agent: Keep pressing 0
  • What you hear when you call: Can I get the phone number on your Best Buy account? (Respond to the question.)

Calling Best Buy Customer Care at 888-237-8289

Dec 26, 2023

Best Buy's 888-237-8289 phone number is its main support line. Most of the automated menu system is voice-based, but if you don't respond, it eventually gives you options with keypad numbers. The first thing it asks for is the phone number on your My Best Buy account. You can also say "I don't have one." No matter how you respond, it thanks you and asks how it can help you. It will repeat once with some examples, and then will provide the button-press options. If you press a key at any time before this point, it says the company's customer service representatives are trained to help in specific areas and you need to choose one before it can transfer you.

The button-press options are for help with recent purchases, technical support, appliance repair or installation, Geek Squad billing, My Best Buy points, and choosing an item or making a purchase. Anything involving Geek Squad accounts, support, repairs, and installations are transferred to the Geek Squad support center. The others take you to a general customer service representative. I couldn't tell if these were the same department or if they were split further. Regardless, all of them will get you to a representative. For help with My Best Buy points, the system recommends visiting the website and logging into your account, but it still takes you to a person after that message.

I called for help with making a purchase. I had to hang up and call again, though, because my connection with the rep was awful. There was quite a bit of background noise and voices, and I could barely hear him saying hello. Going through the menu tree again was tedious. However, this time, the rep was clear and the background noise was quieter. It would be nice if the system provided the button-press options upfront.

There wasn't any wait time for either of my calls. The rep answered immediately and asked for my full name and phone number. I'm not sure what the purpose is of asking for your number at the very beginning of the call. It doesn't seem like they pull up your account before connecting you with an agent. The agent was friendly and helpful. I had questions about some of Best Buy's products and she easily answered them. She encouraged me to purchase online, though; it wasn't clear if I could make a purchase over the phone. 

If your problem isn't solved by calling Best Buy, the next-best option is their website. Its support page is broken down into categories that match the phone menu as well as several others. The contact page has the option to chat online prominently displayed; it takes an extra click to find the company's phone number. Going to your local store doesn't seem to be a viable option. While you may be able to take your device to the Geek Squad counter there, they can't help with much else and will direct you to your online account.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

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Best Buy Customer Phone Number 888-237-8289 - Stats

Phone number to dial888-237-8289
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial8:15am
Average wait8 minutes
Current wait19 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, facebook, web, twitter, chat
Quality of communication87%
Quality of help74%
Customer votes7,554
Information last updatedFri Mar 15 2024 10:00:00 GMT+0000 (Coordinated Universal Time)

Best Buy's Best Toll-Free/800 Customer Phone Number

This is Best Buy's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Best Buy agent. This phone number is Best Buy's Best Phone Number because 47,472 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-237-8289 include Missing Item, Dispute a Charge, Make a Purchase, Return an Order, Geek Squad Support and other customer service issues. The Best Buy call center that you call into has employees from Kentucky, Minnesota, Texas, California and is open 24 hours, 7 days according to customers. In total, Best Buy has 2 phone numbers. It's not always clear what is the best way to talk to Best Buy representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to Best Buy?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Best Buy. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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More Toll-free & Customer Numbers

Corporate Offices612-291-1000

Beyond the Phone Number

There are other ways to get in touch with Best Buy, including live chat and their website / help desk and their Twitter handle and through Facebook / Messenger. Visit our Best Buy Customer Service page for more information.
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