ViaGoGo Customer FAQ

Your listing may be hidden by active filters because it may not meet the criteria that potential buyers have set on their searches. For example, if buyers are searching only for tickets in a particular price range or for certain event types and locations, and your listing does not match those criteria, it would be hidden. Additionally, your listing might be hidden due to visibility settings you've set when creating the listing. Ensure the details of your listing are accurate and complete to increase its visibility.

After you've listed your tickets for sale on ViaGoGo, they may be placed under review. This is a standard procedure to ensure all listings meet ViaGoGo's required criteria. You can check the status of your sale in your ViaGoGo account dashboard under 'Sales'. If your tickets are under review, it will be clearly indicated there. You'll also receive an email from ViaGoGo confirming when the review has been completed. This process typically doesn't take long, but can vary depending on the event and ticket details. It's crucial to keep your contact information updated to receive notifications promptly.

We're sorry to hear you're having trouble with your tickets. Sometimes, tickets may arrive close to the event date, which is determined by the seller. If it's nearing the event date and you haven't received your tickets yet, be sure to check your email (including spam/junk folders) for any updates or ticket dispatch information. If you're still having trouble, please follow the link on the page you're viewing for the most up-to-date contact option. The dedicated customer service team should be able to assist you further.

If you're seeking to verify the authenticity of your ticket purchased via ViaGoGo, be aware that it's difficult to do so before the event because tickets are often issued directly by the organizer or seller. However, ViaGoGo guarantees that you will receive valid tickets in time for your event. If any problem arises, ViaGoGo promises to provide comparable or better tickets or, in worst cases, a full refund. Please remember that it's crucial to purchase tickets only through well-established vendors like ViaGoGo to ensure security and confidence in your purchase. Safety is a high priority for ViaGoGo, so buyers are protected under their comprehensive buyer guarantee policy.

We're sorry to hear about your issue. Normally, tickets should be available for delivery as soon as they have been issued by the event organiser. This can sometimes be just days before the event date. If it's less than 3 days before the event and your tickets are still not in sight, it's recommended to check your ViaGoGo account for any updates. If after checking there's still no movement, please be patient, the tickets should arrive in due time. Always ensure that your contact details are up to date in your account profile, so you could be reached if there's any need.