Telkom Customer FAQ

To get a call history of your Telkom number, you need to log into your Telkom account online. Once you've logged in, navigate to the 'Detailed Billing' section or 'Usage' section, where you should find the call records. There, you can view all your call history. Please bear in mind that Telkom's retention period for detailed call records varies, so you might not be able to access older records.

To reset the password of your Telkom router, first ensure that your router is on. Look for a small reset button usually at the back of the router. You'll need a paperclip or a similar object to press it. Hold the button down for about 10 seconds and release. This will reset your router to factory settings, including the original password that came with it. Once reset, you will need to reconfigure your router settings such as Wi-Fi passwords, user names, or any specific configurations you had applied previously. Keep in mind, configurations vary based on the specific router model.

To set up Outlook 365 with IMAP server, follow these general steps: 1. Open Outlook and select File > Add Account. 2. On the next screen, enter your email address. 3. Select Advanced options and check the box for "Let me set up my account manually". Press Connect. 4. On the next screen, choose IMAP. 5. Now, you'll enter your incoming and outgoing server settings. Generally, for IMAP, this would be "imap.telkom.net" for incoming server and "smtp.telkom.net" for outgoing server. 6. Next, enter your password. 7. Click Connect and Outlook will test your account settings. Please note: Settings may vary depending on your version of Outlook and services provided. Always follow Telkom-specific instructions if provided.

We apologize for the inconvenience you're experiencing. From our end, we can't directly address or resolve your issue since it is account-specific and requires investigation by Telkom's support staff. But generally, there could potentially be a delay in the application of the promotional data or it may not have been applied correctly. We recommend getting in touch with Telkom Customer Service as soon as possible. They are best equipped to check on the status, sort this out, and ensure you receive the data included in your package. We hope this gets resolved for you quickly.

To confirm the authenticity of a Telkom document, you should get in touch with Telkom's Customer Service department. They are equipped to verify and validate all Telkom-related documents. However, ensure you never disclose sensitive personal details on unverified platforms to prevent potential fraud or identity theft. If a document seems suspicious, it's always best to reach out directly to Telkom for confirmation.