How Do I Recover a Hacked SoFi Account?

If you have learned that your SoFi account was hacked, there are things you need to do to try to recover your account. You also need to reset your password to lock the hacker out of your account. You might also want to file police and FTC reports to recover some of your money. You should contact a SoFi representative as well.

SoFi has some popular online investment tools, as well as regular online banking tools. While they make SoFi popular with users, they also make it popular with hackers. If you have just discovered that your SoFi account has been hacked, there are several things you need to do. Some of them should be done as soon as possible.

Secure Your Account

You need to change your password right away so that whoever hacked your account can't continue to access it. You must also do it before the hacker changes the password to keep you out. To reset your password, follow these instructions:

Log into the SoFi app.
Tap your name in the top right corner.
Tap on Account Settings.
Scroll down to the Change Password section.
Type a new password into the password field. Make sure it's something nobody could guess and that you haven't used it or anything like it on another account.
Verify your new password.

Determine Exactly What Happened

You need to figure out exactly how much money you lost and which transactions were involved. Record all the transaction numbers, dates, and account levels. Then, you'll be prepared to contact SoFi.

SoFi's Hacking Policy

According to SoFi's policy, customers are responsible for the security of their accounts. That means that the company is not obligated to get your money returned to you or to take any other particular steps regarding the hacking. However, that doesn't mean that company won't help.

Contacting SoFi

Once you've secured your account and collected all the necessary information, it's time to call SoFi's customer service department. Tell the representative about the hack, and ask for any help the company can give in recovering your lost funds. You may need to call back at another time when the right departments are open. The company may be able to help you recover some of your funds. And if the hacker has locked you out of your account, SoFi's assistance may help you recover access.

File a Police Report

You might also want to consider filing a police report. The police might be unable to do anything about it, but you never know. This could be the only way to recover some of your missing funds.

File a Report with the FTC

If the hacker used your account to make trades using your identity, you should also consider filing a report with the FTC. It might manage to stop the hacker from striking again. You can file a report here.

Why does GetHuman Write How-to Guides for SoFi Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like SoFi in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Recover a Hacked SoFi Account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.