Ring Doorbells Customer FAQ

If your Ring Doorbell's chime is not working and the device is just showing a flashing blue light, it generally means that it's not connected to your network. Power cycle your doorbell by completely disconnecting it from its power source for about 10 seconds and then reconnecting it. After doing this, you should be able to reconnect the Ring Doorbell to your network via the Ring app. If this doesn't solve your issue, a reset might be needed. You can do this by pressing and holding the setup button (you might need a paperclip or something similar) for 20 seconds. Then, set up the device again in your Ring app.

You can cancel your Ring Protect Plan subscription at any time online. Here are the steps: 1. Go to Ring.com and log in to your account. 2. Select the dropdown menu on the top right corner and choose "My Plans." 3. Here, you can see all the devices with active subscriptions. Click on the "Cancel Plan" button next to the subscription you want to end. 4. Follow the prompts to confirm cancellation. Once cancellation is done, you'll retain the benefits of the subscribed plan until the end of your paid billing cycle. Following that, you'll lose access to any videos saved in your account.

To install a Ring Doorbell with a digital chime, first, download and setup the Ring app on your smartphone. Follow the in-app steps to set up your Ring account. Now, to set up the hardware, turn off power at the breaker. With the included screws and anchors, mount the bracket at your desired location. Wire the provided power cables, if there are existing doorbell wires, to the bracket. Secure the Ring Doorbell to the bracket and make sure your device is getting power. Within the Ring app, choose "Doorbell Kit Settings" from the Device Settings, and then set ‘Ring my in-home doorbell’ to the correct setting for your setup (Mechanical or Digital). Finish the installation by restoring power at the breaker.

That is correct. The Ring Doorbell has a motion sensor feature that will cause the doorbell to chime when it detects motion. You can adjust the sensitivity of the motion sensor in your Ring Doorbell's settings, as well as the specific areas for it to monitor. Remember, excessive notifications may occur if the motion sensitivity is set too high or the monitored area is too large. You can also set a motion schedule to disable motion alerts during certain times of day.

The presence of a black square and horizontal strip on your Ring Doorbell's camera view screen could be due to a glitch. Start by restarting your Ring Doorbell. If the issue continues after the restart, try resetting the doorbell to its factory settings and then set it up again. Please remember, performing a factory reset will delete all the settings on the device and you will need to set it up as a new device once again. If these steps do not resolve the issue, there may be a physical defect in your Ring Doorbell's camera that needs to be addressed. It may require a hardware replacement or professional repair.