Charles & Colvard, Ltd. Customer FAQ

Top Answers & How-to Guides

What is Charles & Colvard, Ltd.'s Phone Number?

The question we are asked most often is about how to talk to Charles & Colvard, Ltd. customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What payment methods do you accept?

At Charles & Colvard, we strive to provide a hassle-free shopping experience. Therefore, we offer a range of convenient payment methods...
Ask any question you have about Charles & Colvard, Ltd. customer service, get an answer now.

Ring Size

How can I determine my ring size?

Determining your ring size can be done in a few ways. You can visit a local jeweler to have them measure your finger, use an online...

Company Overview

What is Charles & Colvard, Ltd. known for?

Charles & Colvard, Ltd. is renowned for being a leading global supplier of lab-created moissanite gemstones. As the original manufacturer...

Moissanite Comparison

What is the difference between Moissanite and diamonds?

Moissanite and diamonds differ in several aspects. Firstly, moissanite is a gemstone made of silicon carbide, while diamonds are composed...

Sustainability

Is Moissanite a sustainable gemstone?

Yes, Moissanite is a sustainable gemstone. Unlike traditional diamonds, Moissanite is laboratory-grown, which minimizes the environmental...

Customization

Can I customize my Moissanite jewelry?

Yes, absolutely! At Charles & Colvard, we understand that every individual has unique preferences and desires when it comes to their...

Warranty

Does Charles & Colvard, Ltd. offer a warranty?

Yes, Charles & Colvard, Ltd. offers a warranty for their products. We take pride in the quality and craftsmanship of our jewelry, and...

Certificates

Do you provide certificates of authenticity for your Moissanite products?

Yes, we provide certificates of authenticity for all our Moissanite products. At Charles & Colvard, we understand the importance of...

Return Policy

What is your return policy?

Our return policy at Charles & Colvard, Ltd. is designed to ensure complete customer satisfaction. We offer a 30-day return period...

Financing

Does Charles & Colvard, Ltd. offer financing options?

Yes, Charles & Colvard, Ltd. offers financing options for their customers. They understand that purchasing fine jewelry can be a significant...

International Shipping

Do you ship internationally?

Yes, Charles & Colvard, Ltd. offers international shipping for our customers worldwide. We understand that our customers come from...

Payment Methods

What payment methods do you accept?

At Charles & Colvard, we strive to provide a hassle-free shopping experience. Therefore, we offer a range of convenient payment methods...

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