AT&T Customer Q & A

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Top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for AT&T.
How Do I Forward My Landline Phone to My AT&T Cell Phone? If you have a landline at home or the office, you don't have to miss calls when you are not there. You can forward the calls to your... Read more
How Do I Enroll in Autopay on AT&T? As an AT&T customer, setting up autopay is the quickest, easiest way to make sure your monthly bill is paid on time. You can schedule... Read more
How Do I Unlock My AT&T Sim Card? Unlocking your AT&T SIM card is a simple process. Once you submit your unlock request, AT&T will email you instructions and your unlock... Read more
How Can I Change My AT&T Plan? It can be challenging making changes to your plan or switching cellphone providers. Follow the right guide for how you can easily change... Read more
How Can I Pay My AT&T Bill Online? AT&T accepts payments from a variety of banks and payment services. In addition to getting checks by mail, they also accept Bill Pay... Read more
How Do I Check My AT&T Warranty? If you purchase a warranty on just about any device at the time of purchase, it will cover repairs for a certain amount of time. You'll... Read more
What Do I Do If My AT&T Sim Card Is Locked and I Now Need a Puk Code? Don't worry if you are having trouble with your locked SIM card. There are several ways to get the code and unlock your SIM card. The... Read more
How Do I Remove a Line from My AT&T Account? When you need to remove a line from your AT&T account, you can do so in person or over the phone with an AT&T customer service representative.... Read more
How Do I Cancel Call Forwarding with AT&T? When you cannot be near your cellphone or landline, you can forward your calls to another number. After you return, deactivating call... Read more
How Do I Activate My New Phone with AT&T? If you have purchased a new AT&T phone online or in the store, you can check your phone upon delivery to see if it has already been... Read more
How Do I Track My AT&T Order? If your AT&T order is late, you can easily track it to get an idea of what is going on with it. You can do so online by logging onto... Read more
How Do I Check My Call History with AT&T? If you find you are need of your AT&T call history, you can get the information you need quickly and easily through your online account... Read more
How Do I Switch My Phone to AT&T? Whether you are looking for a better deal, better coverage, or you are moving to an area your current carrier doesn't cover, you've... Read more
What Do I Do If Someone Stole My AT&T Phone? If you are an AT&T customer, and you discover someone has stolen your phone, it can be a stressful time. Take immediate action to lock... Read more
How Do I Block a Number on My AT&T Phone? As an AT&T customer, you want to enjoy your phone without being harassed by unwanted calls or texts. You can block numbers on your... Read more
How Do I Get AT&T to Lower My Monthly Rate? If you need to get AT&T to lower your monthly rate, there are a few things you can try. You could switch to a fiber optic plan, or... Read more
Is AT&T Internet Service Any Good? If you are considering AT&T as an internet service provider, you may be wondering if the company is a good choice for you. It has a... Read more
What Questions Should I Ask AT&T When Shopping for an Internet Provider? This article lists important questions to ask AT&T customer service when shopping for internet services. It outlines things you can... Read more
Does AT&T Have the Best Customer Satisfaction for Internet Service? AT&T's customer satisfaction rate is a good indication of how well you might be satisfied with AT&T as your internet service provider.... Read more
How Do I Switch My Internet Provider to AT&T? This article outlines the steps needed to switch ISP from your current provider to AT&T. The article outlines the steps to take prior... Read more
Is AT&T the Cheapest Internet Service? This article compares AT&T internet service to major competitors in price and service provided for various price plans. It specifically... Read more
How Do I Schedule an Installation Appointment with AT&T? This article outlines the steps in setting an appointment for AT&T internet installation online, via customer service or self-installation... Read more
How Do I Recover My AT&T Password? This article outlines the steps needed to recover or reset your AT&T password. By following these steps, you will be able to access... Read more
How Do I Merge Multiple Accounts at AT&T? AT&T is a powerhouse when it comes to the types of wireless and phone service it offers, but it won't take an act of Congress to merge... Read more
How Do I Remove a Line from My AT&T Account? Removing a line from your AT&T account is a simple process. You simply need to contact the customer service team. You may reach them... Read more
How Do I Access My AT&T Account? AT&T customers can easily track and manage their accounts online via the app, through the website, or by simply calling AT&T customer... Read more
How Do I Make a Payment Arrangement with AT&T? AT&T offers customers the option to reschedule payments if they are having difficulty making a payment by the scheduled due date. However,... Read more
How Do I Update Information in My AT&T Account? Updating your AT&T account is a fairly easy process. It can be accomplished both online and by calling customer service. Customer service... Read more
How Do I Fix a Broken AT&T Phone If I Have Insurance? AT&T will repair new, AT&T Certified Restored, and various other devices. As a result of AT&T's flexible device repair plan, customers... Read more
How Can I Fix a Cracked or Broken AT&T Phone? If your AT&T phone is cracked or broken, you can follow these clearly outlined next steps to address the issue quickly and efficiently.... Read more
How Can I Change or Cancel a Payment Arrangement I Made with AT&T? If you're an AT&T customer and need to change or cancel a payment arrangement, it's relatively easy to do so. Keep reading for instructions... Read more
How Do I Get in Touch with AT&T Corporate Office About a Legal Matter? AT&T is a major corporation but that doesn't make them untouchable. If you have a dispute and wish to get in touch with AT&T's corporate... Read more
How Can I Lower or Monitor My AT&T Bill? AT&T Wireless customers can reduce their phone bill by choosing a lower-cost plan that includes all essential services. They can use... Read more
How Do I Transfer My AT&T Account to Another Carrier? To transfer your AT&T account to another carrier, you need account information and a Number Transfer PIN. Research and choose a new... Read more
How Do I Report an AT&T Service Outage? If you are an AT&T customer experiencing a service outage, there are several steps you must follow to report it effectively. First,... Read more
How Do I Check If There's an AT&T Internet or Cell Service Outage? Service outages are a common occurrence for internet and mobile devices, affecting phone communication and internet access. AT&T provides... Read more
How Do I Report a Problem with My AT&T Landline? If you are experiencing issues with your AT&T landline, there is a simple process to report and resolve the problem. First, create... Read more
How Do I Report a Problem with My AT&T Internet Service? To effectively report a problem with your AT&T internet service, you should first identify the issue you're experiencing. Then, visit... Read more
How Much Does It Cost to Cancel My AT&T Plan? For most people, canceling an AT&T plan will involve some charges. We've outlined all the information for how you can find out what... Read more
How Do I Return AT&T Equipment After I've Canceled? When canceling your AT&T service, you must return the equipment you leased to avoid charges. Gather all equipment, verify eligibility,... Read more
How Do I Replace a Lost or Stolen AT&T Phone? AT&T offers customers the opportunity to replace their lost or stolen wireless devices by following specific guidelines. Existing customers... Read more
How Can I Track a Lost or Stolen AT&T Phone? Losing or misplacing your phone can be distressing, but there are ways to locate your AT&T phone effectively. First, report the loss... Read more
How and When Can I Upgrade My AT&T Phone? Customers who want to upgrade their AT&T wireless phones must assess their eligibility and pay off any outstanding balances. There... Read more
How Do I Downgrade My AT&T Package? AT&T customers who want to pay lower prices for mobile phone services can downgrade their package without spending money on additional... Read more
How Do I Recover a Lost Password or Pin for My AT&T Account? If you forget your AT&T password or PIN, you can recover it by visiting the AT&T Sign-In Help Page and following these steps: choose... Read more
How Do I Add Other People to My AT&T Account? Adding people to your AT&T account allows them to use specific features and receive benefits at a lower cost. However, if your service... Read more
How I Can Access My AT&T Bill and Settings Online? AT&T offers a user-friendly platform for managing accounts online. To access your AT&T bill and settings, start by setting up your... Read more
How Do I Switch My AT&T Account to Be Paperless? Switching to paperless billing with AT&T is a simple process that can be done through your online account. After logging in, navigate... Read more
How Do I Set Up Autopay for My AT&T Bill? Setting up autopay on AT&T allows for automatic monthly bill payments, eliminating the need to remember due dates and make manual payments.... Read more
How Do I Change Primary Contact for My AT&T Account? To change the primary contact for your AT&T account, begin by logging into your account on the AT&T website. Navigate to the "Account... Read more
How Do I Check If AT&T Service Is Available in My Area? To check AT&T service availability in your area, visit their website and enter your address details. If you don't get the search results... Read more
How Do I Check If AT&T Is Available in My Work Address? To confirm the availability of AT&T services for your business, start by visiting the AT&T Business website and entering your work... Read more
How Do I Cancel My Service with AT&T? Here are many reasons why you would want to cancel your AT&T service. However, there are certain things you should know before stating... Read more
How do I check for an AT&T service in my area? Having trouble with your AT&T service? There are many ways to check for an outage in your area. Here's the easiest and fastest ways... Read more
How Do I Get Device Support from AT&T? There are multiple ways to get device support through AT&T. Read these tips for help in getting support. Read more
How Can I Get Out of Paying My AT&T Bill? It is possible to cancel your contract and stop paying your phone bill. However, ensure that it is what you want and settle all pending... Read more
How do I dispute a charge with AT&T? If you noticed a random charge from AT&T on your account, or if you were billed incorrectly by AT&T, you will need to dispute the charge... Read more
How Do I Move or Change My Existing AT&T Service? Are you moving to a new place? You can move or change your AT&T service in a few simple steps with these helpful tips. Read more

Recent reasons customers contacted AT&T:

I need proof that I own and paid for a phone to have it apple unlock it
Phone network not working
Tech support, internet not working, need a technician to come out to our business.
My autopay didn’t go thru because of issue with my card.
I need to have the underground cable marked for construction in yard.
At the first of this year, I purchased three iPhone **s with the $**** trade in. When t...
Trying to return to Cell Booster as by the time I got it and had the geek squad come to...
my account is no longer accessible, legacy account, ** years, cannot pay my phone bill...
billing, account error, my account is no longer accessible
I need to cancel my internet and it's already scheduled for tomorrow, but I'd like to m...
I have an AT & T International Day Pass. I have reset my phone twice. I am in Australia...

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GetHuman does not work with AT&T's customer support operations, directly or in any other way. GetHuman has no partnership or relation to AT&T at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check AT&T's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Answered on this page:

How Do I Add Other People to My AT&T Account?
What Questions Should I Ask AT&T When Shopping for an Internet Provider?
How Do I Check If AT&T Service Is Available in My Area?
How Do I Get AT&T to Lower My Monthly Rate?
How Do I Replace a Lost or Stolen AT&T Phone?
How Do I Check My AT&T Warranty?
How Do I Update Information in My AT&T Account?
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