How Do I Complain to Aldi About a Late Delivery?

ALDI offers home delivery of groceries at almost every location. If your delivery is late, the first thing to do is to check for messages and notifications from Instacart or DoorDash, depending on which one is handling your delivery. If you can't contact the delivery driver, you can contact an Instacart or DoorDash representative. If that doesn't help, talk to an ALDI representative.

ALDI offers grocery delivery at virtually all of its stores. If you recently placed an order for home delivery and it didn't arrive when it should have, you may be wondering what to do. Read on to learn more about ALDI deliveries and what to do when they go wrong.

About ALDI Deliveries

ALDI has partnered with both Instacart and DoorDash to deliver its grocery orders. When you place your order, you will be given a selection of delivery windows, often ranging from within an hour to days later. Also, the delivery driver will text you when they are en route. You should be able to make sure that you're home when the delivery is made.

If you're not at home when the delivery occurs, the delivery driver will leave your groceries on your doorstep if you have opted in to that option when you placed the order. However, if your order has alcohol in it, the driver won't leave your order on your doorstep no matter what. If leaving your order is not an option, the delivery driver will try to get in contact with you to reschedule the delivery. If that's not possible, the order may be canceled and your money refunded.

Check for Notifications

If your delivery is late, the driver may just be caught in traffic or unable to find your house. The first thing to do is check for text messages from the driver. You should also check for notifications from Instacart or DoorDash, whichever is appropriate. If you haven't turned on notifications on the Instacart or DoorDash app, do so.

Contacting Instacart

If your order is being delivered by Instacart and you haven't been able to contact the delivery driver, you can contact an Instacart customer service representative for assistance. You can reach one by phone or on the Instacart help forum.

Contacting DoorDash

If DoorDash was the company handling your delivery, you'll need to contact a DoorDash customer service representative. You can talk to one over the phone, by email, or by chat.

Contacting ALDI

If Instacart or DoorDash is unable to help you, you should talk to someone at ALDI. You can use the phone, an email, chat, or the help forum to do so.

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