A:Follow prompts.Our free phone can also navigate phone menus to get a live human at AOL for you.
Q:
Does AOL offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8am-12am, Sat-Sun 8am-10pm EST.The least busy day is Sunday, and the most busy day is Thursday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes and 42 seconds.The longest hold times are on Thursday, and the shortest are on Wednesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for AOL below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this AOL phone number to document the phone system.
Here is how our research team describes the way the AOL phone system greets you: What can I help you with today?
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Follow prompts
Below are some clips we've found from AOL's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Hi. Thanks for calling AOL.
What can I help you with today? You can say reset password or press one."
Excerpt from a call with AOL
Thursday, October 24, 2024 4:13 PM
They may ask you to enter information with the dial pad
"Hi. Thanks for calling AOL.
Due to high call volume, wait times are currently higher than normal.
If you are having trouble accessing your AOL mail at account on a third party mail client or app, reentering your password should resolve the issue.
For steps and instructional videos on how to reenter your password, please visit help dot a o l dot com, and click on the banner at the top of the page."
Excerpt from a call with AOL
Monday, November 4, 2024 6:46 PM
The first phone menu
"Hi. Thanks for calling AOL.
What can I help you with today? You can say reset password or press one.
Purchase AOL plan or press two.
Change my AOL plan or press three.
Billing or press four."
Excerpt from a call with AOL
Thursday, June 13, 2024 9:16 AM
After you press 6
"What can I help you with today?
Change my AOL plan or press three, billing or press four, or tech support or press five.
If you want to hear these options again, say repeat or press six."
Excerpt from a call with AOL
Thursday, June 13, 2024 9:16 AM
What are the hours and when should I call?
AOL operates the call center for this 800-827-6364 phone number Mon-Fri 8am-12am, Sat-Sun 8am-10pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 1,272 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the AOL call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this AOL phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like AOL staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call AOL is Sunday.The most busy day to call is Thursday, which averages 184% more phone calls by comparison.Again, this is based on a sample of 1,272 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Thursday, which is 844% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call AOL is Wednesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that AOL staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.
Calling AOL was an interesting process. They use an automated voice assistant that can speak to you, which has mixed results, and while the wait to talk to a customer representative is very short, it's not a great experience. It is very obvious they outsource their customer service, which is not always bad, but it is when you can hardly understand the person helping you.
I called AOL to talk about their identity products for my business, but I don't get a lot of security in choosing a product from a company that offers poor customer service. I need to know that they have my back, and I just did not get that feeling when I called to talk to someone about my potential purchase. After all, wouldn't you think they would put their strongest customer representatives into their sales department? If this was the sales experience, imagine what their support would look like!
When I called, I almost expected to hear the old dial-up sounds, which would have been kinda cool, but apparently, that disappeared with the main incarnations have been AOL. Instead, I was greeted with "Hi, thanks for calling AOL," followed by a Spanish message. Then the voice said, "What can I help you with today? You can say reset password or press 1. Purchase an AOL plan or press 2. Change my AOL plan or press 3. Billing or press 4. Tech support or press 5."
I think this is voice-activated, and it messed up me twice because it picked up background noise on my phone, forcing me to call back a third time from a back room in my house so that it wouldn't pick up any more noise. The third time through, I pressed 2 since I wanted to talk to someone about buying their plan to figure out what would work best for my business. Then the recording stated, "We actively use feedback from our members to continue and provide you with the best service. If you would like to take a survey at the end of your call, please press 1 now."
I didn't want to deal with a survey, and the next line said, "Let me get someone on the line to help you. This call will be recorded, and your voice will be analyzed for fraud." That was interesting, but it was only like ten seconds to get to the next person. Unfortunately, that person had a thick accent and was nearly impossible to talk to. I gave up after a few minutes.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
Why Customers Call AOL
If you have time to do a bit of reading before you call AOL, we recommend you read over some of our problem-specific articles.
Everyone forgets their login info from time to time, but there are many ways to recover your AOL account. You can either search your browsers stored passwords for this information or you can simply go to the login page and click on forgot your username or password and follow the instructions given above to retrieve your information.
Whether you are closing your own AOL account or that of a loved one who has passed, you have options to choose from. You can close your paid or premium account online by following a few simple steps. When a loved one has passed, the account can be canceled by calling AOL customer service. You also have the option to cancel your AOL username and email.
Realizing you are locked out of your AOL account is the worst. Luckily we've found all of the best ways to recover your account. Just follow the guide below.
Click the link above to get answers to just about any AOL customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to AOL, and their purpose. Are any of these similar to the reason you are trying to call?
Resetting account password: "I can't get into my account."
- From a call lasting 4m 14s , Dec 20, 2024 9:03 PM
Password reset request: "I need to reset my password."
- From a call lasting 2m 42s , Dec 20, 2024 9:00 PM
Password recovery assistance: "I'm having trouble with my password."
- From a call lasting 10m 17s , Dec 19, 2024 4:27 PM
Locked out of account: "I've been locked out of my AOL account and I can't get back in."
- From a call lasting 6m 20s , Dec 18, 2024 4:49 PM
Information about why customers call AOL is extracted from issues that customers have reported to GetHuman.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, AOL provides this option.
Use the link to connect with customer service through Twitter
AOL, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- AOL customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is AOL's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a AOL agent. This phone number is AOL's best phone number because 113,436 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-827-6364 include Hacked Account, Recover Account, Reset Password, Refund a Charge, Cancel Account and other customer service issues. The AOL call center that you call into has employees from New Mexico, Oklahoma, Florida, India and is open Mon-Fri 8am-12am, Sat-Sun 8am-10pm ET according to customers. In total, AOL has 1 phone number. It's not always clear what is the best way to talk to AOL representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for AOL. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like AOL. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
