Our phone can call HSBC (US) and talk to customer service for you. Or turn off the AI and do the talking yourself. Once you start the call, you can close your browser and go back to what you were doing; we'll notify you when a rep picks up so you can join... or choose not to. Either way, we'll send you a transcript, summary and recommended next steps after the call. From there, it's as easy as the click of a button to re-schedule or try again. Call center closed? No problem: you can set the phone up now to call when they open or when they're less busy- and when you're ready.

If you prefer to be present for the whole call, and don't need our phone to talk for you or wait on hold for you, it can still navigate the menus for you. The phone will do a much better job of this if it knows why we're calling, so be sure to tell us that before you start the call. You can skip giving your phone number if you'll be present for the whole call. Remember to toggle the AI on so it navigates the menus for you. Remember to turn the AI off and unmute if you want to do the talking yourself.

If you're on a mobile phone or device with a Phone app and just want to call HSBC (US) without using our web-based phone, that's fine too. We can help by telling you what information you'll need and what to say, but you can skip that and go right to calling as well. Just remember that you won't have access to any of the advanced features our phone offers, like waiting on hold for you, talking for you, navigating menus for you, or sending you a transcript and summary after the call. To get those features, you'll need to use our phone instead.