A:Press 0, then press 5.Our free phone can also navigate phone menus to get a live human at Apple for you.
Q:
Does Apple offer 24 hour customer service?
A:Not at this number; hours here are Mon-Sun: 4am-10pm PST.The least busy day is Friday, and the most busy day is Thursday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes and 24 seconds.The longest hold times are on Saturday, and the shortest are on Thursday.You can skip the hold time for free.
Toll-free · Mon-Sun 7am-6pm CT · Press 0, then press 6 OR For tech support, have serial number ready. Don't press zero -- say "iPhone Support" (or whatever product you're calling about). The system will ask you for serial number and get you right to someone who can help · If you have another phone number I can use to look you up, please enter it now. If not, in a few words, please tell me why you are calling. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Apple below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Apple phone number to document the phone system.
Here is how our research team describes the way the Apple phone system greets you: Tell me, how can I help you today? (Respond to the question.)
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0, then press 5
Below are some clips we've found from Apple's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Welcome to Apple. Calls are recorded and transcribed for evaluation, to train personnel and to improve contact center technologies.
I'm an automated system that can handle complete sentences. So tell me, how can I help you today?"
Excerpt from a call with Apple
Sunday, October 20, 2024 5:19 PM
They may ask you to say or enter information
"Oh, you don't have to press numbers. You can just talk to me like a real person.
I can transfer you to a live agent. But to make sure I route your call correctly, please tell me your reason for calling today."
Excerpt from a call with Apple
Tuesday, November 5, 2024 10:39 AM
They may need to look up your account
"I can send you a link where you can look up your account information or reset your password."
Excerpt from a call with Apple
Wednesday, October 9, 2024 11:38 AM
The first phone menu
"Welcome to Apple. Calls are recorded and transcribed for evaluation to train personnel and to improve contact center technologies.
I'm an automated system that can handle complete sentences, So tell me, how can I help you today?
I'm sorry. But if you said something just now, I couldn't hear it.
So I need to ask you to please speak up just a little bit.
So I can route your call correctly, please choose from the following three options.
For technical support, repair status, or iTunes billing issues, press one or say technical support.
For help with a recent order, press two or say recent order."
Excerpt from a call with Apple
Sunday, November 3, 2024 1:50 PM
What are the hours and when should I call?
Apple operates the call center for this 800-692-7753 phone number Mon-Sun: 4am-10pm PT.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 1,033 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Apple call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Apple phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Apple staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Apple is Friday.The most busy day to call is Thursday, which averages 64% more phone calls by comparison.Again, this is based on a sample of 1,033 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Thu
Busiest
Fri
Quietest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Saturday, which is 306% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call Apple is Thursday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Apple staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.
When calling Apple's customer service, I was greeted with a message letting me know that my call would be recorded for training purposes. The recording also stated that this automated system could handle complete sentences, and I should explain how I needed help. Without any specific prompts or options, I said the words 'iPod' as I was interested in potentially purchasing an iPod Touch.
The automated system asked more questions related to my request, such as whether I was interested in making a purchase, seeking tech support or checking on the status of an order. I spoke the word 'purchase' and was asked additional questions regarding whether my device would be for personal use, business use or for educational purposes. I said personal use and was told to wait for the next available representative.
However, before I was connected, the system asked if I would prefer to receive a text message with a link to browse devices available for purchase. This would then end the call, and I could access any details online. However, I rejected that option and remained on hold. Within a minute, I was connected with a customer service rep named Nancy, who asked how she could help me today. I shared my desire to potentially purchase an iPod Touch for one of my teens and she shared the bad news that Apple doesn't make or sell new iPods anymore. Due to low sales and more customers relying on smartphones, Apple discontinued iPod production a couple of years ago.
However, she shared that Apple does sell some refurbished iPods as an alternative option and that I could also check with certified Apple retailers for refurbished devices. She recommended that I visit Apple's website to click on the hyperlink for 'Certified Refurbished,' which would lead me to reputable sellers and quality pre-owned devices. Even a refurbished iPod would be eligible for an Apple warranty as well as Apple Care, which would help provide replacement or repair coverage for damaged devices.
While not many iPods are currently available, the rep recommended a smaller iPad, even a refurbished one, that could work well for a teen starting with an Apple device. Some older versions of iPads are inexpensive and great for kids, she added. The rep cautioned me to be sure that any refurbished device I consider purchasing has the previous Apple ID and Cloud information removed, so personal information cannot be shared or stored. The call ended after the rep advised me to browse online for the devices or visit a local Apple store.
Based on some of the questions I was asked, it seems most people call Apple for tech support, device purchases and account assistance. Apple easily has one of the best customer service teams regarding access, knowledge and efficiency for customers who need immediate assistance. The rep went above and beyond my request by making helpful suggestions without being impatient or persistent.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Why Customers Call Apple
If you have time to do a bit of reading before you call Apple, we recommend you read over some of our problem-specific articles.
Yes, you can access your Apple Bank account online through our secure online banking platform. Our user-friendly website and mobile app provide convenient and secure access to your account 24/7. With online banking, you can check your account balance, view transaction history, transfer funds between accounts, pay bills, and set up alerts to monitor your account activity. Our robust online banking features ensure that you can manage your finances efficiently from the comfort of your home, office, or while on the go. Rest assured, Apple Bank prioritizes the security of your information and employs the latest encryption technologies to safeguard your account. Accessing your Apple Bank account online is a hassle-free way to stay in control of your finances and make banking easier.
You can successfully consolidate two Apple accounts into a single primary account with some work. While Apple doesn't directly allow merging Apple IDs, using iCloud and Family Sharing to transfer data and share purchases between accounts is an effective workaround.
No, you do not need an Apple device to use Apple Music. Apple Music is a music streaming service that can be accessed on a variety of platforms. It is available on iPhone, iPad, iPod Touch, Mac, and Apple Watch through the Apple Music app. However, it is also accessible on non-Apple devices. Apple Music can be enjoyed on Android smartphones, Windows computers, and any web browser through the Apple Music website. Simply download the Apple Music app from the Google Play Store for Android or access it via the web to sign in and enjoy the vast music library, curated playlists, radio stations, and personalized recommendations that Apple Music offers, regardless of the device you are using.
Click the link above to get answers to just about any Apple customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Apple, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiry about AppleCare warranty: "So, yeah, I'm just calling about my AppleCare warranty."
- From a call lasting 9m 49s , Nov 14, 2024 3:51 PM
Information about why customers call Apple is extracted from issues that customers have reported to GetHuman.
Apple, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Some customer service teams, like that of Apple, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
1) Choose Product 2) Choose problem (even if you only have a question, you can choose a random problem and they'll still help you) 3) Choose detailed response 4) Give information if you want/need 5) Select Chat 6) Enter product or serial number.
As a last, sometimes only, resort- Apple customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Apple's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Apple agent. This phone number is Apple's best phone number because 156,552 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-692-7753 include Warranty and Repairs, Refunds and Returns, Account Access, Device Support, Dispute a Charge and other customer service issues. The Apple call center that you call into has employees from Georgia, Ohio, Michigan and is open Mon-Sun: 4am-10pm PT according to customers. In total, Apple has 2 phone numbers. It's not always clear what is the best way to talk to Apple representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Apple. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Apple. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
