Zynga's customer service line is answered by an automated system. It gives you three options: customer support information, investor relations, or human resources. If you choose customer support information, you just get a recording about the support resources they offer. They give you the website for their online support and provide a different phone number to call for billing support. It then takes you back to the main menu.
The other two options won't get you to a human, either. Selecting investor relations once again lists the help page URL and billing support number, then transfers you to a mailbox to leave a message. For the human resources option, it says the person at this extension is unavailable and sends you to a mailbox. I didn't try leaving a message since they weren't related to my questions, but I'm not sure if that will get you a callback or not. There's no other way to talk to anyone with this phone number.
Most of Zynga's support is on their website. They have separate pages for each of their games. Once you select a game, it takes you to a collection of articles that cover troubleshooting, account issues, billing questions, tips, and guides for the game. There is a "Contact Us" option at the bottom of the page. It takes you to a form asking for your contact information and a description of your issue. It looks like each game has its own unique form. You have to select one of the games to get any further into the support resources; there's no general support page.
The billing support number they provide is 800-762-2530. You can reach a human agent with this number, but only for billing help. The line is answered by a menu asking you to choose technical support or billing support. If you opt for the first one, you get a recording listing the support website URL again. It goes on to say that most issues can be addressed online, and if you need further help you can contact them there. It said that Zynga and its related companies do not offer phone support for gameplay or technical issues, and billing specialists aren't trained to assist with anything besides billing.
If you choose billing support, they provide the webpage information and then transfer you to an agent. I was only on hold for a few seconds before someone answered and asked for my email address. Unfortunately, my issue wasn't related to billing, so I couldn't get help over the phone. I had to look for an answer on the webpage. They have a lot of information available, but not much beyond basic troubleshooting if something's wrong.
If you need billing help from Zynga, you can speak to a human with the second number. 855-449-9642 won't get you to anyone. The mailboxes are only for investor questions or HR help, presumably for their employees. For technical or gameplay help, the only option you have is their website.
This Zynga phone number is ranked #2 out of 2 because 19,650 Zynga customers tried our tools and information and gave us feedback after they called. The reason customers call 855-449-9642 is to reach the Zynga Corporate Offices department for problems like Disabled Account, Recover Account, Missing Item, In-App Purchases, In Game Problem. As far as we can tell, Zynga has call center locations in India and you can call during their open hours 24 hours, 7 days. Zynga has 2 phone numbers and 6 different ways to get customer help. We've compiled information about 855-449-9642 and ways to call or contact Zynga with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.
Calling Zynga at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 855-449-9642. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when Zynga Corporate Offices agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than Zynga Once on the phone with Zynga's Corporate Offices department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.
While 855-449-9642 is Zynga's #2 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-762-2530 is their best customer phone number overall, and we have put together a comparison of their 6 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Zynga help by calling them, is that other customers give their customer support at this number a 77% score for their communication skills and a 58% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.