After the warranty expired on my Yamaha weighted keyboard, I called the company to find out if I could purchase an extended warranty. I was greeted with an automated menu of options ranging from parts assistance to service support on musical products/equipment. Callers can enter in direct extensions or press 9 for more assistance. The recording also directed me to Yamaha's website to access their chat support for faster service.
I opted for musical equipment support since I was trying to reach someone about my keyboard and was transferred to another automated menu. This time I could choose from options such as home entertainment support, musical instruments help, broken parts/manual guidance or audio products. I was again offered the choice to chat with a live agent online by visiting their website. I bypassed the remainder of this message by selecting 2 for musical instruments.
After a brief hold, the system stated the next available associate would be with me shortly, adding that only one other caller was ahead of me in the queue. The wait time was less than 5 minutes when an agent came on and asked how I could be helped. Sharing that the warranty for my Yamaha keyboard expired, I asked the agent if I could either purchase an extended warranty or pay for a protection plan.
The agent stated that extended warranties aren't available for keyboards as the one-year warranty offered with the instrument covers any defective parts. Typically, any repairs needed beyond the one-year mark are not manufacture-related, he said, and would need to be addressed by a technician. He also suggested I follow the recommended maintenance for proper keyboard care.
While this was slightly disappointing, I was grateful for his honesty and glad he made no attempt to sell an unnecessary warranty.