Calling Weight Watchers can be a tedious task for non-members as I recently discovered. Yet, once callers get through to a live agent, the friendly and knowledgeable representatives make the time well spent.
Upon calling, an automated system requires callers to enter in personal information for identification purposes before a menu of options is provided. I inputted my birth date and address before being asked to give the last four digits of my payment method. Since I'm not a current member and have no payment on file, I entered in 0000 as a placeholder. No options were offered to reach customer service directly so this was the route I tried.
This led to a recorded greeting with news briefs about Weight Watchers followed by a menu of choices, mostly geared toward members. I opted for the "other questions" selection and was placed on hold. After several minutes, a live agent came on the line and introduced herself as Wilma. I was again asked for my name and birth date before proceeding.
I asked Wilma about current promotions and she was more than happy to share the details by directing me to Weight Watchers' website. While on the phone with her, I perused the link and found a current deal to join the weight loss program for $10 per month for 10 months. Wilma recommended this program for beginners, adding that I could effortlessly sign up online. Additionally, she suggested I could extend this promotion after the allotted time by calling Weight Watchers with a new promotion.
By accessing an online account, Wilma said I would be able to update my plan at any time as I progress in my weight loss journey. Even though it took some effort to reach a rep, the call was productive and encouraging.