How do I talk to a human at this Washington Metropolitan Area Transit Authority number?
A:Press 0
Q:
Does this phone number work 24/7?
A:No. Hours for this phone number are Mon-Fri 8am-8pm PST.The least busy day is Thursday, and the most busy day is Wednesday.See below for more and to learn where this data comes from.
Q:
How long will I have to wait to speak to Washington Metropolitan Area Transit Authority SmarTrip & SmartBenefits Participants?
A:The average hold time is 3 minutes.The longest hold times are on Friday, and the shortest are on Tuesday.
This is the #2 most popular Washington Metropolitan Area Transit Authority phone number out of 2. Click above to go back to the main customer service number and other contact information, including Washington Metropolitan Area Transit Authority email addresses, twitter handles, and live chat options.
More Washington Metropolitan Area Transit Authority Customer Phone Numbers
Main phone number · Toll-free · Mon-Fri 7am-8pm EST · Must choose option 1-4. Press 0, then wait on the line until transferred to a representative. · For Smart Trip - Smart Benefits, press 1. For a plastic Smart Trip card, press 2. For a virtual Smart Trip card or mobile, press 3. For merchants with Smart Trip machines, press 4.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Washington Metropolitan Area Transit Authority phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0
Here is how our research team describes the way the Washington Metropolitan Area Transit Authority phone system greets you: Trip schedule, press 1. Fares, press 2. General information, press 3. Patron services, press 4. Customer information, press 5.
What are the hours and when should I call?
Washington Metropolitan Area Transit Authority operates the call center for this 202-637-7000 phone number Mon-Fri 8am-8pm PT.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 66 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Washington Metropolitan Area Transit Authority phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Washington Metropolitan Area Transit Authority staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Washington Metropolitan Area Transit Authority is Thursday.The most busy day to call is Wednesday.Again, this is based on a sample of 66 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Washington Metropolitan Area Transit Authority is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Washington Metropolitan Area Transit Authority staffs the call center well on Thursday.