Toll-free · Say "Agent" at the first menu. · How can I help you today?
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Walgreens phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Direct to corporate customer service.
Here is how our research team describes the way the Walgreens phone system greets you: How can I help you today?
Below are some clips we've found from Walgreens's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Hi. Thanks for calling Walgreens.
The holidays are almost here.
Keep your friends and family safe and get tested for COVID before you travel.
For more information, talk with a pharmacy team member or go to walgreens dot com slash covid nineteen testing."
Excerpt from a call with Walgreens
Wednesday, January 3, 2024 12:56 AM
They may ask your reason for calling (instead of a menu)
"Hi. Thanks for calling Walgreens.
How can I help you today?"
Excerpt from a call with Walgreens
Friday, March 22, 2024 12:42 PM
They may ask you to say or enter information
"So I can help you best.
What are you calling about today? You can say things like, check my Walgreens cash rewards or so I can help you best, what are you calling about today?"
Excerpt from a call with Walgreens
Saturday, April 13, 2024 2:18 PM
The first phone menu
"Hi. Thanks for calling Walgreens.
How can I help you today?
Three. Find the nearest store, four.
You're calling about something else. Right?
You can say online orders or press one.
Walgreens rewards or press two."
Excerpt from a call with Walgreens
Tuesday, April 9, 2024 10:43 PM
What are the hours and when should I call?
Walgreens operates the call center for this 800-925-4733 phone number 24 hours, 7 days.The short answer is that you should call on a Saturday.This observation and the following section are based on analysis of a sample set of 407 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Walgreens phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Walgreens staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Walgreens is Sunday.The most busy day to call is Tuesday, which averages 274% more phone calls by comparison.Again, this is based on a sample of 407 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Saturday.The longest wait in the queue on average occurs on Thursday, which is 408% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
Sun
Mon
Tue
Wed
Thu
Longest
Fri
Sat
Shortest
The best time to call
In summation, the best day to call Walgreens is Saturday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Walgreens staffs up on Saturday to handle the higher call volume, and that makes it the best time to call.
Why call this Walgreens number?
Below is a sample of recent calls to Walgreens, and their purpose. Are any of these similar to the reason you are trying to call?
Expressing anger and threats: "Lock her ass up. I go light your ass up. You hear me, bitch?"
- From a call lasting 2m 9s , Apr 15, 2024 8:54 PM
Unspecified threat: "I will kill you, bitch."
- From a call lasting 2m 10s , Apr 15, 2024 8:46 PM
Unclear purpose: ""
- From a call lasting 6m 47s , Apr 15, 2024 8:38 PM
Layout issue: "I called because the layout is causing issues for me."
- From a call lasting 1m 3s , Apr 15, 2024 8:36 PM
Request to talk to Joe: "Talk to Joe. I talked to Joe."
- From a call lasting 2m 11s , Apr 15, 2024 6:58 PM
Unintelligible caller: "I'm sorry, I can't understand you."
- From a call lasting 1m 9s , Apr 15, 2024 6:51 PM
Wrong number dialed: "I think I have the wrong number, sorry."
- From a call lasting 6m 22s , Apr 15, 2024 6:39 PM
Confusion on booking: "I book you both. Bobbocaine ball. Barbecue ball."
- From a call lasting 2m 24s , Apr 15, 2024 1:20 PM
Trying to reach Bob: "Talk to Bob. Bob Bobbo."
- From a call lasting 2m 4s , Apr 15, 2024 1:17 PM
Unsure of purpose: ""
- From a call lasting 2m 13s , Apr 14, 2024 12:10 PM
More Ways to Contact Walgreens Customer Service
There are of course other ways to contact Walgreens customer service besides the phone. Below we list the best ones, by medium.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Walgreens will reply our your email.
Some customer service teams, like that of Walgreens, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
The above is the closest I could find - a direct contact form
As a last, sometimes only, resort- Walgreens customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Walgreens's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Walgreens agent. This phone number is Walgreens's best phone number because 13,662 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-925-4733 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Walgreens first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or facebook or web. In total, Walgreens has 2 phone numbers. It's not always clear what is the best way to talk to Walgreens representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Walgreens. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Walgreens. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.