W-2 eXpress Customer Service
Phone Number & Getting a Rep
Q:
How do I talk to a human at this W-2 eXpress number?
A:Press 1, then 4
Q:
Does this phone number work 24/7?
A:No. Hours for this phone number are Mon Fri 7am-8pm EST. The least busy day is Saturday, and the most busy day is Monday. See below for more and to learn where this data comes from.
Q:
How long will I have to wait to speak to W-2 eXpress Customer Service?
A:The average hold time is 33 minutes. The longest hold times are on Friday, and the shortest are on Wednesday.
This is the #1 most popular W-2 eXpress phone number out of 1. Click above to go back to the main customer service number and other contact information, including W-2 eXpress email addresses, twitter handles, and live chat options.
What are the hours and when should I call?
W-2 eXpress operates the call center for this 800-996-7566 phone number Mon Fri 7am-8pm EST. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 108 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this W-2 eXpress phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like W-2 eXpress staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call W-2 eXpress is Saturday. The most busy day to call W-2 eXpress is Monday. Again, this is based on a sample of 108 calls made with our AI-powered, web-based phone in the last 90 days.
- Mon
- Busiest
- Fri
The shortest wait on hold
We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call W-2 eXpress is Thursday.