A:Dial ext. 4112189 for flexible benefits questions
Q:
Does this phone number work 24/7?
A:Yes! This phone number operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Tuesday.See below for more and to learn where this data comes from.
Q:
How long will I have to wait to speak to UMR Customer Service?
A:The average hold time is 4 minutes and 36 seconds.The longest hold times are on Friday, and the shortest are on Saturday.
This is the #1 most popular UMR phone number out of 2. Click above to go back to the main customer service number and other contact information, including UMR email addresses, twitter handles, and live chat options.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this UMR phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Dial ext. 4112189 for flexible benefits questions
Below are some clips we've found from UMR's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Thank you for calling UMR.
This call may be monitored or recorded for quality.
To begin, tell me, are you a health care provider, or a member?
Just say provider or press one, member or press two.
What type of coverage are you calling about? Medical, vision, or dental?
Tell me which of the following you're calling for. You can say benefits and eligibility fax, claims fax, your mailing address, or I have a passcode."
Excerpt from a call with UMR
Wednesday, August 28, 2024 1:42 PM
They may ask you to say or enter information
"Thank you for calling UMR.
This call may be monitored or recorded for quality.
If you'd like to speak with someone, I need a little more information.
First, tell me the member ID.
If you don't have it, you can also give me the member's Social Security number.
Say or enter either the member ID or Social Security number of person you're calling about."
Excerpt from a call with UMR
Thursday, August 8, 2024 4:19 PM
The first phone menu
"Thank you for calling u m
This call may be monitored or recorded for quality.
To begin, tell me, are you a health care provider or a member?
Okay. And what type of service are you calling about?
Medical, prior authorization, dental, vision, disability, nurse line, or for consume Please hold while your call is transferred.
To avoid long wait times, visit u m r dot com to submit authorization, submit clinical, and check case status on our newly enhanced prior authorization portal.
You no longer need to call for case status, case initiation, or fax clinical.
Everything can now be done on our prior auth portal at u m r dot com.
Thank you for your patience.
If you're a member, press one.
If you're a provider, press two."
Excerpt from a call with UMR
Saturday, March 16, 2024 2:28 PM
What are the hours and when should I call?
UMR operates the call center for this 800-826-9781 phone number 24 hours, 7 days. The short answer is that you should call on a Saturday.This observation and the following section are based on analysis of a sample set of 786 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this UMR phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like UMR staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call UMR is Sunday.The most busy day to call UMR is Tuesday. Again, this is based on a sample of 786 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Saturday.The longest wait in the queue on average occurs on Friday, which is 3403% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
Sun
Mon
Tue
Wed
Thu
Fri
Longest
Sat
Shortest
The best time to call
In summation, the best day to call UMR is Saturday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that UMR staffs up on Saturday to handle the higher call volume, and that makes it the best time to call.
Why call this UMR number?
Below is a sample of recent calls to UMR, and their purpose. Are any of these similar to the reason you are trying to call?
Request for dental surgeon: I would like you to send me a link where we can do some homework ourselves from our end as well.
Taken from a call on Monday, May 19, 2025 7:18 PM
Billing questions follow-up: I'm just following up on some billing questions that I had before on tier one versus tier two thing.
Taken from a call on Thursday, May 8, 2025 5:12 PM
Order ID card: I just say hit it rings twice when I hit it.
Taken from a call on Monday, May 5, 2025 7:37 PM
Submit additional insurance: I I'm calling to submit other insurance for Nash and Joey g I have submitted this multiple times and you guys still won't pay any claims.
Taken from a call on Thursday, April 10, 2025 5:02 PM
Help with plan benefits: I'm calling for help with plan benefits.
Taken from a call on Tuesday, April 8, 2025 7:33 PM
Billing inquiry for CPAP: I'm just questioning this bill because I've never paid any type of co pay, and my insurance hasn't changed at all.
Taken from a call on Tuesday, April 8, 2025 3:37 PM
Confirm prior authorization: I'm trying to confirm if I need to submit prior authorization for a patient.
Taken from a call on Monday, March 31, 2025 3:45 PM