How do I talk to a human at this U.S. Immigration & Customs Enforcement number?
A:Press 0
Q:
Does this phone number work 24/7?
A:No. Hours for this phone number are Mon-Fri 8am-8pm EST.The least busy day is Friday, and the most busy day is Thursday.See below for more and to learn where this data comes from.
Q:
How long will I have to wait to speak to U.S. Immigration & Customs Enforcement Customer Service?
A:The average hold time is 2 minutes.The longest hold times are on Tuesday, and the shortest are on Wednesday.
This is the #1 most popular U.S. Immigration & Customs Enforcement phone number out of 1. Click above to go back to the main customer service number and other contact information, including U.S. Immigration & Customs Enforcement email addresses, twitter handles, and live chat options.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this U.S. Immigration & Customs Enforcement phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0
Below are some clips we've found from U.S. Immigration & Customs Enforcement's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"You have reached the Homeland Security Investigations tip line.
If you have a life or death emergency, please hang up and dial nine one one.
Your information is very important to us.
We are currently experiencing a longer wait time than normal.
We are only accepting phone calls Monday through Friday.
Between six AM and nine PM eastern time.
If you are calling when we are not accepting phone calls or if you prefer not to wait on hold, you may also submit your information using the HSI TipLine web tip form.
Located at w w w dot I cloud gov slash if you are calling about an or change your address, press one.
If you are calling to provide a tip or add information to an existing report, press two."
Excerpt from a call with U.S. Immigration & Customs Enforcement
Wednesday, April 2, 2025 11:16 PM
What are the hours and when should I call?
U.S. Immigration & Customs Enforcement operates the call center for this 866-347-2423 phone number Mon-Fri 8am-8pm EST. The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 53 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this U.S. Immigration & Customs Enforcement phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like U.S. Immigration & Customs Enforcement staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call U.S. Immigration & Customs Enforcement is Friday.The most busy day to call U.S. Immigration & Customs Enforcement is Thursday. Again, this is based on a sample of 53 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Thu
Busiest
Fri
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call U.S. Immigration & Customs Enforcement is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that U.S. Immigration & Customs Enforcement staffs the call center well on Friday.