A:Not at this number; hours here are Mon-Fri 7am-7pm EST.The least busy day is Wednesday, and the most busy day is Friday.See below for more and to learn where this data comes from.
Q:How long will I have to wait on hold?
A:The average hold time is 39 minutes.The longest hold times are on Wednesday, and the shortest are on Friday.
This is the #4 most popular Truist Bank phone number out of 6. Click below to go back to the main customer service number and other contact information:
Main phone number · Toll-free · Press *77, then 1, then 0 OR Wait for the automated system to repeat 3 times, or enter account information · Truest - How can I help you today? you can say things like, check my balance or make a payment
Toll-free · Must enter your social security # or Account # 3 times, then say "No, I do not have an account." Next, press 6, then press 0. · Truest - How can I help you today? you can say things like, check my balance or make a payment
Toll-free · Calling this Truist Bank number should go right to a real human being · To continue using only your keypad, press star 7. How can I help you today?
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Truist Bank phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0.
Here is how our research team describes the way the Truist Bank phone system greets you: this number is no longer in service please call 1-844-487-8478
What are the hours and when should I call?
Truist Bank operates the call center for this 866-495-5416 phone number Mon-Fri 7am-7pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 7,434 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Truist Bank phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Truist Bank staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Truist Bank is Wednesday.The most busy day to call is Friday.Again, this is based on a sample of 7,434 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Truist Bank is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Truist Bank staffs the call center well on Wednesday.