SunTrust Bank Customer Service Phone Number

800-786-8787
Hold time now: 17 mins (avg 16)
Best time to call: 8:45am
Free: Call Without Hold Time
Get issue-specific help: See how other customers fixed the same problem, get targeted tips, hints, and advanced tools
Pro tip / get a human quickly: Press *77, then 1, then 0 OR Wait for the automated system to repeat 3 times, or enter account information
This is not the most popular SunTrust Bank phone number (it's ranked #2). Most customers call 800-321-1997 for support: Click here for best option

Other customers got on the phone recently because:

Hi I need to make a payment and I can’t comunicated whit us
I recently opened up a checking and savings account and I was just wanting to make sure...
Cannot process Zelle payments
issue with business account
I have legally changed my name and need to update it on my loan. Please forward process...
I want to know if my stimulus payment has arrived and how much was my recent social sec...
Need to change account type for checking account
I’ve had many financial accounts throughout both my personal and business life but I’ve...
can yall unlock my suntrust account
Cancelled my bank account a few months ago. Reinstated it within a few weeks and use th...
I accidentally purchased two items from Honeybum (a clothing store in california) when...
I can’t use my debit card and I need help with this issue please
Good afternoon, I had an account with suntrust over a year ago and I was trying to pay...
I mailed a credit card payment of $*,***.**. On Dec *. It has not been posted yet. What...

Help me with my issue

SunTrust Bank Customer Service Phone Number 800-786-8787 - Info & Statistics

Phone number to dial800-786-8787
Call-back availableYES
Message & get attentionNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 7am-7pm EST
Best time to dial8:45am
Navigate phone maze to a humanPress *77, then 1, then 0 OR Wait for the automated system to repeat 3 times, or enter account information
Average wait16
Current wait17
Rank (among phone numbers)2
Rank (overall)2
Alternate methodsphone or web
Quality of communication86%
Quality of help77%
Customer votes2,693
Best phone number800-321-1997
Information last updatedMon Jan 18 2021 08:00:00 GMT+0000 (Coordinated Universal Time)

SunTrust Bank's 800-786-8787 Customer Service Number

This SunTrust Bank phone number is ranked #2 out of 4 because 44,604 SunTrust Bank customers tried our tools and information and gave us feedback after they called. The reason customers call 800-786-8787 is to reach the SunTrust Bank Customer Service department for problems like Missing Deposit, Update Account Info, Fraudulent Charge, Refund a Charge, Account Access. As far as we can tell, SunTrust Bank has call center locations in Virginia or Florida and you can call during their open hours Mon-Fri 7am-7pm EST. SunTrust Bank has 4 phone numbers and 5 different ways to get customer help. We've compiled information about 800-786-8787 and ways to call or contact SunTrust Bank with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling SunTrust Bank

Calling SunTrust Bank at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. First of all, we strongly recommend using our free call-you-back tool. Essentially, we navigate their phone menu for you, wait on hold, and then call you when a representative from SunTrust Bank Customer Service can talk. Generally, it saves you at least 27% of your wait time. So it's faster and you don't need to listen to bad hold music. Once on the phone with SunTrust Bank's Customer Service department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting SunTrust Bank in General

While 800-786-8787 is SunTrust Bank's #2 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-321-1997 is their best customer phone number overall, and we have put together a comparison of their 5 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach SunTrust Bank help by calling them, is that other customers give their customer support at this number a 86% score for their communication skills and a 77% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!