SunTrust Bank Customer Service Phone Number
800-786-8787
Get issue-specific help: See how other customers fixed the same problem, get targeted tips, hints, and advanced tools
Recover AccountRefund or Suspicious ChargesUpdate Account InformationTechnical SupportUpdate account infoA different reason
Pro tip / get a human quickly: Press *77, then 1, then 0 OR Wait for the automated system to repeat 3 times, or enter account information
Other customers got on the phone recently because:
Hold a Business Check to long. It’s affecting my business’s a...I Need help with my on line bankingGot notice my account wa suspended and I couldn't log in online.I want to cancel a payment or have a refund back because I tr...Saving account want to talk about that
Help me with my issueSunTrust Bank Customer Service Phone Number 800-786-8787 - Info & Statistics
| Phone number to dial | 800-786-8787 |
| Call-back available | YES |
| Message & get attention | NO |
| Call picked up by a real person | YES |
| Department you're calling | Customer Service |
| Call center hours | Mon-Fri 7am-7pm EST |
| Best time to dial | 8:45am |
| Navigate phone maze to a human | Press *77, then 1, then 0 OR Wait for the automated system to repeat 3 times, or enter account information |
| Average wait | 13 |
| Current wait | 16 |
| Rank (among phone numbers) | 2 |
| Rank (overall) | 2 |
| Alternate methods | phone or web |
| Quality of communication | 54% |
| Quality of help | 69% |
| Customer votes | 2,663 |
| Best phone number | 800-321-1997 |
| Information last updated | Tue Dec 11 2018 08:00:00 GMT+0000 (UTC) |
SunTrust Bank's 800-786-8787 Customer Service Number
This SunTrust Bank phone number is ranked #2 out of 4 because 44,604 SunTrust Bank customers tried our tools and information and gave us feedback after they called. The reason customers call 800-786-8787 is to reach the SunTrust Bank Customer Service department for problems like Recover Account, Refund or Suspicious Charges, Update Account Information, Technical Support, Update account info. As far as we can tell, SunTrust Bank has call center locations in Virginia or Florida and you can call during their open hours Mon-Fri 7am-7pm EST. SunTrust Bank has 4 phone numbers and 5 different ways to get customer help. We've compiled information about 800-786-8787 and ways to call or contact SunTrust Bank with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.
Calling SunTrust Bank
Calling SunTrust Bank at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. First of all, we strongly recommend using our free call-you-back tool. Essentially, we navigate their phone menu for you, wait on hold, and then call you when a representative from SunTrust Bank Customer Service can talk. Generally, it saves you at least 27% of your wait time. So it's faster and you don't need to listen to bad hold music. Once on the phone with SunTrust Bank's Customer Service department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call. Click here if you want to compare SunTrust Bank's phone numbers against each other.
Contacting SunTrust Bank in General
While 800-786-8787 is SunTrust Bank's #2 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-321-1997 is their best customer phone number overall, and we have put together a comparison of their 5 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach SunTrust Bank help by calling them, is that other customers give their customer support at this number a 54% score for their communication skills and a 69% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number. Click here to see a comparison of all the phone numbers, social media and other avenues to contact SunTrust Bank.
SunTrust Bank Contact Info
Other SunTrust Bank Phone Numbers
Customer Service: 800-321-1997Home Loans: 800-634-7928Private Wealth Management: 866-495-5416More Company Phone Numbers
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