SunTrust Bank Home Loans Phone Number

Hold time now: 12 mins (avg 8)
Best time to call: 9am
Free: Call Without Hold Time
Get issue-specific help: See how other customers fixed the same problem, get targeted tips, hints, and advanced tools
Pro tip / get a human quickly: Press 0.
This is not the most popular SunTrust Bank phone number (it's ranked #3). Most customers call 800-321-1997 for support: Click here for best option

Other customers got on the phone recently because:

my name is Iza Ko*czak. Last week I sent a package to Mrs. Alicia Smith. But I was ch...
my name on account removed
I opened an account with SunTrust April ****. It was locked until I verified my identit...
Can't access my account online
My card is saying that I'm making an unauthorized transaction at the banks ATM and i ca...
I opened an account in April ****. It now tells me to verify my identity. I have no tra...
I’m out of country right now!! And I need to make my car payment!
Got a call an hour ago (*:**) in which a recorded voice (that's all you have. Live emp...
Teller refuse to cash my $** check when I went thru drive thru, I had my divers licen...
I I went thru the drive thur at Altamonte Springs, Fl Bank. Had a check from my brothe...
Im being charged for an amazon transaction twice and im not understanding why. I only p...
I need to speak with an account specialist
cannot log in on my account
We have a Suntrust mortgage on our home. We have experienced a casualty loss due to a...

Help me with my issue

SunTrust Bank Home Loans Phone Number 800-634-7928 - Info & Statistics

Phone number to dial800-634-7928
Call-back availableYES
Message & get attentionNO
Call picked up by a real personYES
Department you're callingHome Loans
Call center hoursMon-Fri 7am-7pm EST
Best time to dial9am
Navigate phone maze to a humanPress 0.
Average wait8
Current wait12
Rank (among phone numbers)3
Rank (overall)3
Alternate methodsphone or web
Quality of communication73%
Quality of help56%
Customer votes5,252
Best phone number800-321-1997
Information last updatedSun Apr 11 2021 09:00:00 GMT+0000 (Coordinated Universal Time)

SunTrust Bank's 800-634-7928 Home Loans Number

This SunTrust Bank phone number is ranked #3 out of 4 because 44,604 SunTrust Bank customers tried our tools and information and gave us feedback after they called. The reason customers call 800-634-7928 is to reach the SunTrust Bank Home Loans department for problems like Missing Deposit, Update Account Info, Fraudulent Charge, Refund a Charge, Account Access. As far as we can tell, SunTrust Bank has call center locations in Virginia or Florida and you can call during their open hours Mon-Fri 7am-7pm EST. SunTrust Bank has 4 phone numbers and 5 different ways to get customer help. We've compiled information about 800-634-7928 and ways to call or contact SunTrust Bank with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling SunTrust Bank

Calling SunTrust Bank at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. First of all, we strongly recommend using our free call-you-back tool. Essentially, we navigate their phone menu for you, wait on hold, and then call you when a representative from SunTrust Bank Home Loans can talk. Generally, it saves you at least 27% of your wait time. So it's faster and you don't need to listen to bad hold music. Once on the phone with SunTrust Bank's Home Loans department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting SunTrust Bank in General

While 800-634-7928 is SunTrust Bank's #3 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-321-1997 is their best customer phone number overall, and we have put together a comparison of their 5 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach SunTrust Bank help by calling them, is that other customers give their customer support at this number a 73% score for their communication skills and a 56% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

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