A:Press 6 at the first menu, then say, "Representative.".Our free phone can also navigate phone menus to get a live human at Staples for you.
Q:
Does Staples offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8am-10pm, Sat-Sun 9am-8pm EST.The least busy day is Sunday, and the most busy day is Friday.Schedule a call when the call center is open and when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Tuesday, and the shortest are on Friday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Staples below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Staples phone number to document the phone system.
Here is how our research team describes the way the Staples phone system greets you: To order, press 1. To return an item, press 2. For information about an existing order, press 3. Staples Rewards, press 4. Store locations or hours, press 5. For anything else, press 6.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 6 at the first menu, then say, "Representative."
Below are some clips we've found from Staples's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to say or enter information
"Hi. Thanks for calling Staples.
Please note, earned rewards from the Staples rewards program for February have been issued to your account and are separate from points earned through the easy rewards program.
To access earned rewards, please download the Staples app Tap the account icon and then navigate to other balances.
You can also refer to your most recent Staples reward statement email for the full six sixteen digit code to redeem online at staples dot com.
Press or say one if you're ready to order. Press or say two to return an item."
Excerpt from a call with Staples
Friday, May 10, 2024 12:34 PM
The first phone menu
"Hi. Thanks for calling Staples.
Please note, earned rewards from the Staples rewards program for February have been issued to your account and are separate from points earned through the easy rewards program.
To access earned rewards, please download the Staples app Tap the account icon and then navigate to other balances.
You can also refer to your most recent Staples reward statement email for the full six sixteen digit code to redeem online at staples dot com.
Press or say one if you're ready to order.
Press or say two to return an item."
Excerpt from a call with Staples
Friday, May 10, 2024 12:34 PM
What are the hours and when should I call?
Staples operates the call center for this 800-333-3330 phone number Mon-Fri 8am-10pm, Sat-Sun 9am-8pm ET.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 137 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Staples at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Staples phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Staples staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Staples is Sunday.The most busy day to call is Friday, which averages 2700% more phone calls by comparison.Again, this is based on a sample of 137 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Tuesday.
Click the link above to get answers to just about any Staples customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Staples, and their purpose. Are any of these similar to the reason you are trying to call?
Auto delivery issue: "It keeps skipping a month ahead."
- From a call lasting 22m 26s , Jan 30, 2025 3:43 PM
Assistance with finding receipt: "I made a purchase online at a Staples store in Boston a few months ago for a La Z Boy chair and I'm trying to locate the receipt using my phone number and address."
- From a call lasting 5m 2s , Jan 4, 2024 7:38 PM
Information about why customers call Staples is extracted from issues that customers have reported to GetHuman.
Go to Contact Us page, click live chat near bottom on left
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Staples provides this option.
Staples, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- Staples customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Staples's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Staples agent. This phone number is Staples's best phone number because 2,982 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-333-3330 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Staples first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter or chat. In total, Staples has 2 phone numbers. It's not always clear what is the best way to talk to Staples representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Staples. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Staples. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.