No. Hours for this phone number are Mon-Fri 8am-11pm EST.The least busy day is Thursday, and the most busy day is Friday.See below for more and to learn where this data comes from.
How long will I have to wait to speak to Sephora Customer Service?
The average hold time is 2 minutes.The longest hold times are on Monday, and the shortest are on Thursday.
This is the #2 most popular Sephora phone number out of 2. Click above to go back to the main customer service number and other contact information, including Sephora email addresses, twitter handles, and live chat options.
Press 3 Menu: Product or beauty advice, press 1. For new orders, press 2. Customer service, press 3. Billing and payments, press 4. Gift card balance, press 5. For all other questions, press 0 or stay on the line.See details
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Sephora phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Direct to human
Below are some clips we've found from Sephora's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Thank you for calling Sephora egift gift card support.
Please note that this customer support line can only assist with electronic gift card questions.
If you are calling for non egift card support, such as plastic gift cards or beauty products purchased online at sephora dot com, or in store, please press one for assistance directing your call.
If you require assistance with purchases made through Sephora dot castar dot com, please press two to continue."
Excerpt from a call with Sephora
Friday, October 16, 2026 11:30 PM
What are the hours and when should I call?
Sephora operates the call center for this 866-286-1262 phone number Mon-Fri 8am-11pm EST. The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 129 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Sephora phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Sephora staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Sephora is Thursday.The most busy day to call Sephora is Friday. Again, this is based on a sample of 129 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call Sephora is Thursday. In this case, it's a no-brainer. Thursday is not only the least busy day for calling this Sephora number, but it is also the day with the shortest hold times.