Selective Insurance Customer Service

Phone Number & Contact Info

Selective Insurance's Best Phone Number

800-735-3284
Toll-free·Calls Customer Service·Most popular Selective Insurance number
Q:

How do I talk to a live human at Selective Insurance?

A:Calling this Selective Insurance number should go right to a real human being
Q:

Does Selective Insurance offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-5pm EST. The least busy day is Friday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Selective Insurance phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Selective Insurance number should go right to a real human being
Below are some clips we've found from Selective Insurance's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to enter information with the dial pad

"Thank you for calling Selective Insurance. Your call may be monitored and recorded for training purposes. To make a payment, press one. To check the balance of your account or to see if a payment was received using our automated system, press two. Please make a selection. To make a payment, press one. To check the back Welcome to the selective bill payment system. You need to have your most recent bill and funding information ready. Payments entered by six thirty PM eastern time will be processed on the same business day. Payments entered after this time will be processed the next business day. Where permitted by law, payments made by credit card will incur a nonrefundable pass through fee of two point four nine percent from Selective's credit card processor.
Your payment will not be completed until you confirm your payment and receive your confirmation number.
Enter your account number. Your account number is located at the top of your most recent bill."
Excerpt from a call with Selective Insurance
Wednesday, May 29, 2024 6:53 PM

The first phone menu

"Thank you for calling Selective Insurance. Your call may be monitored and recorded for training purposes.
To make a payment, press one.
To check the balance of your account or to see if a payment was received using our automated system, press two."
Excerpt from a call with Selective Insurance
Wednesday, May 8, 2024 5:32 PM
In fact, much of this information on this page is superfluous because this Selective Insurance phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Selective Insurance operates the call center for this 800-735-3284 phone number Mon-Fri 8am-5pm ET. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 37 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Selective Insurance phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Selective Insurance staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Selective Insurance is Friday. The most busy day to call is Monday. Again, this is based on a sample of 37 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Friday.

The best time to call Selective Insurance

In summation, the best day to call Selective Insurance is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Selective Insurance staffs the call center well on Friday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Selective Insurance

If you have time to do a bit of reading before you call Selective Insurance, we recommend you read over some of our problem-specific articles.

What types of insurance does Selective Insurance offer?

Selective Insurance offers a wide range of insurance products to meet the diverse needs of customers. Our comprehensive portfolio includes personal lines coverage for homeowners, renters, auto, and umbrella insurance. We also provide specialized coverage for recreational vehicles, motorcycles, and boats. For businesses, we offer various commercial lines insurance options, including property, general liability, workers' compensation, and commercial auto coverage. In addition, we offer specialty insurance solutions for industries such as construction, healthcare, manufacturing, and technology. Our innovative insurance products are designed to protect individuals and businesses from unforeseen risks, providing peace of mind and financial security. With our extensive range of insurance offerings, clients can find tailored coverage solutions that fit their unique requirements.

What is Selective Insurance's claim settlement process?

Selective Insurance's claim settlement process aims to be efficient and hassle-free. It begins with the policyholder reporting the claim, either online or through a dedicated phone line. Once the claim is registered, a claims adjuster is assigned to investigate and assess the damages or losses. This includes gathering necessary documentation and conducting any relevant interviews. After a thorough review, a settlement offer is made to the policyholder. If the offer is accepted, the necessary paperwork is completed, and the payment is promptly issued. In case of disagreement, Selective Insurance provides a resolution process, wherein the policyholder can appeal the decision or request further review. Throughout the process, Selective Insurance prioritizes transparency, clear communication, and strives to provide timely and fair claim settlements to its policyholders.

Top Selective Insurance customer service problems

Click the link above to get answers to just about any Selective Insurance customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Selective Insurance, and their purpose. Are any of these similar to the reason you are trying to call?
Reporting trailer damage claim: "Somebody hit our trailer today and we lost some equipment, so my husband said I should make the call to report the claim."
- From a call lasting 12m 36s , May 8, 2024 5:32 PM
Requesting roadside assistance: "I need to get someone to come and unlock my car, please."
- From a call lasting 8m 24s , Feb 14, 2024 7:50 PM

Conclusion and closing notes

This is Selective Insurance's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Selective Insurance agent. This phone number is Selective Insurance's best phone number because 222 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-735-3284 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Selective Insurance first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Selective Insurance has 1 phone number. It's not always clear what is the best way to talk to Selective Insurance representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Selective Insurance. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Selective Insurance. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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