Toll-free · Calling this Rite Aid number should go right to a real human being ·
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Rite Aid phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Don't press or say anything.
Below are some clips we've found from Rite Aid's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Rite Aid.
Your feedback is very valuable to us.
Please stay on the line at the end for a brief three question survey.
To locate a store, please press one. To check a Rite Aid gift card balance, press two.
To speak with a Rite Aid customer care agent, please press three."
Excerpt from a call with Rite Aid
Wednesday, January 3, 2024 8:27 PM
The first phone menu
"Thank you for calling Rite Aid.
To locate a store, please press one.
To check a Rite Aid gift card balance, press two."
Excerpt from a call with Rite Aid
Tuesday, April 2, 2024 4:21 PM
After you press 3
"Your feedback is very valuable to us.
Please stay on the line at the end for a brief three question survey.
To speak with your local pharmacist or with a health care professional, press five.
To speak to an agent regarding an order from our online store, press one.
To speak to an agent about Rite Aid Rewards loyalty program or concerns about bonus cash, press two."
Excerpt from a call with Rite Aid
Thursday, February 22, 2024 4:01 PM
What are the hours and when should I call?
Rite Aid operates the call center for this 800-748-3243 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 276 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Rite Aid phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Rite Aid staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Rite Aid is Wednesday.The most busy day to call is Monday.Again, this is based on a sample of 276 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Rite Aid is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Rite Aid staffs the call center well on Wednesday.
Why call this Rite Aid number?
Below is a sample of recent calls to Rite Aid, and their purpose. Are any of these similar to the reason you are trying to call?
Update contact information: "Caller wants to update email and phone number on file for their account."
- From a call lasting 4m 54s , Jan 3, 2024 8:27 PM
More Ways to Contact Rite Aid Customer Service
There are of course other ways to contact Rite Aid customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Rite Aid customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Rite Aid's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Rite Aid agent. This phone number is Rite Aid's best phone number because 1,656 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-748-3243 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Rite Aid first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Rite Aid has 2 phone numbers. It's not always clear what is the best way to talk to Rite Aid representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Rite Aid. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Rite Aid. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.