Rheem Heating & Cooling Technical Support Phone Number

What It's Like to Call Rheem Heating & Cooling Phone Number 800-432-8373

By Adam Goldkamp

Apr 15, 2024

When you call the Rheem Manufacturing Water/Heater Technical Support Center, you're greeted by an automated message system. The message system advises customers calling to receive diagnostic assistance to please have their model and serial number available, and states the following phone call may be recorded for quality or training purposes.

In addition to this, before presenting the phone menu, the message system interestingly offers a privacy notice. It states, "In connection with your providing us with your personal information, we must advise you that information about Rheem's practices regarding your personal information is located in Rheem's privacy notice, located on rheem.com."

(As a caller, I appreciate the transparency; although, it makes me wonder what happened in the first place for higher-ups to presumably deem such a disclaimer necessary in the first place.)

After these three statements, the phone menu is presented: press one if you're a homeowner needing assistance, and press two if you're a contractor or business partner. If you don't make a selection, the privacy disclaimer repeats for a second cycle, then the two options are presented once again. If you again don't make a selection, the message system says your phone call cannot be completed at this time and automatically terminates the call.

I dislike when phone messaging systems don't offer an immediate option to speak to a representative and/or terminate the call automatically. Regarding the former, such an option increases caller accessibility. Regarding the latter, a better option would be to automatically connect the caller to a representative for further assistance, again to increase caller accessibility.

I pressed option one, the option for homeowners, and clicked through a few options before a recording told me I was calling outside of business hours. So, ultimately, I wasn't able to get through to anyone and instead utilized Rheem's website. That felt like the safer option, honestly; I was rather put off by the opening privacy disclaimer, so perhaps it's for the best.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Rheem Heating & Cooling's 800-432-8373 Technical Support Number

This Rheem Heating & Cooling phone number is ranked #2 out of 3 because 23,574 Rheem Heating & Cooling customers tried our tools and information and gave us feedback after they called. The reason customers call 800-432-8373 is to reach the Rheem Heating & Cooling Technical Support department for problems like Complaint, Service issues, Technical support, Overcharge/Strange charge, Repairs. As far as we can tell, Rheem Heating & Cooling has call center locations in Georgia and you can call during their open hours Mon-Fri 7:30am-4pm EST. Rheem Heating & Cooling has 3 phone numbers and 4 different ways to get customer help. We've compiled information about 800-432-8373 and ways to call or contact Rheem Heating & Cooling with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling Rheem Heating & Cooling

Calling Rheem Heating & Cooling at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 800-432-8373. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when Rheem Heating & Cooling Technical Support agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than Rheem Heating & Cooling Once on the phone with Rheem Heating & Cooling's Technical Support department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting Rheem Heating & Cooling in General

While 800-432-8373 is Rheem Heating & Cooling's #2 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 479-648-4900 is their best customer phone number overall, and we have put together a comparison of their 4 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Rheem Heating & Cooling help by calling them, is that other customers give their customer support at this number a 56% score for their communication skills and a 85% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

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