How do I talk to a human at this Quest Diagnostics - NY, NJ number?
A:Say "Representative," then press 5. Next, say "Representative."
Q:
Does this phone number work 24/7?
A:Yes! This phone number operates 24 hours a day, 7 days a week.The least busy day is Saturday, and the most busy day is Monday.See below for more and to learn where this data comes from.
Q:
How long will I have to wait to speak to Quest Diagnostics - NY, NJ Customer Service?
A:The average hold time is 2 minutes.The longest hold times are on Wednesday, and the shortest are on Monday.
This is the #1 most popular Quest Diagnostics - NY, NJ phone number out of 2. Click above to go back to the main customer service number and other contact information, including Quest Diagnostics - NY, NJ email addresses, twitter handles, and live chat options.
More Quest Diagnostics - NY, NJ Customer Phone Numbers
Toll-free · 24 hours, 7 days · Keep pressing "0" repeatedly. · If you are a patient, policy holder, or calling from an insurance company, press 1. If calling from a doctor's office or as a sales representative, press 2. To obtain pricing for lab tests, press 3. For answers to FAQs, press 4. For general billing questions, press 5.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Quest Diagnostics - NY, NJ phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Say "Representative," then press 5. Next, say "Representative."
Here is how our research team describes the way the Quest Diagnostics - NY, NJ phone system greets you: If you are a patient, press 1. If you know your party's extension, press 2, or briefly tell me what you are calling about.
Below are some clips we've found from Quest Diagnostics - NY, NJ's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Thank you for calling Quest Diagnostics. Your call may be monitored or recorded.
If you are a patient, press one. If you know your party's extension, press three.
Or please tell me briefly what you're calling about."
Excerpt from a call with Quest Diagnostics - NY, NJ
Friday, May 17, 2024 2:25 PM
The first phone menu
"Thank you for calling Quest Diagnostics. Your call may be monitored or recorded.
Or please tell me briefly what you're calling about.
If you are a patient, press one.
If you know your party's extension, press three."
Excerpt from a call with Quest Diagnostics - NY, NJ
Friday, May 17, 2024 2:25 PM
What are the hours and when should I call?
Quest Diagnostics - NY, NJ operates the call center for this 866-697-8378 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 238 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Quest Diagnostics - NY, NJ phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Quest Diagnostics - NY, NJ staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Quest Diagnostics - NY, NJ is Saturday.The most busy day to call Quest Diagnostics - NY, NJ is Monday. Again, this is based on a sample of 238 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Quest Diagnostics - NY, NJ is Wednesday.
Why call this Quest Diagnostics - NY, NJ number?
Below is a sample of recent calls to Quest Diagnostics - NY, NJ, and their purpose. Are any of these similar to the reason you are trying to call?
Sample drop off question: I have a question regarding the sample drop-off process.
Taken from a call on Thursday, February 6, 2025 3:33 PM
Inquiry about results: When will I get my results?
Taken from a call on Tuesday, December 24, 2024 5:07 PM
Reschedule blood work: I need to reschedule my blood work.
Taken from a call on Tuesday, December 10, 2024 3:18 PM
Appointment inquiry: I'm calling to ask about appointments.
Taken from a call on Monday, September 16, 2024 10:58 AM
Missing test results: I'm just a little concerned. I had blood work taken on Friday, and I logged into my Quest account.
Taken from a call on Thursday, August 15, 2024 12:00 PM
Missing test results: I am calling about my missing test results.
Taken from a call on Thursday, August 15, 2024 11:54 AM
Request for parasite test: I'm looking to get a parasite test done, which they don't test for there.
Taken from a call on Monday, August 12, 2024 3:57 PM
Request for test results: I had blood work done 11 days ago and need the results.
Taken from a call on Tuesday, July 30, 2024 5:20 PM
Ordering supplies: Yes.
Taken from a call on Tuesday, July 2, 2024 8:31 PM
Confirming blood work orders: Can we just make sure that both doctors have sent the orders to them?
Taken from a call on Wednesday, February 14, 2024 3:52 PM