This issue may occur if your Napster account is not properly connected to your Sonos system. To resolve this, please follow these steps: open the Sonos app, go to 'Settings', 'Services & Voice', and under 'Music & Content', you'll find 'Napster'. Please click on 'Napster' and select 'Reauthorize Account'. Enter your Napster login details to link your account again. This should solve the reauthorization issue. If the problem still persists after following the procedure, it's possible there might be a temporary issue with Napster or Sonos connectivity. Please try to reauthorize it again in a few hours.
Asked Apr 25, 2024 4:33 PM