Mr. Cooper Customer FAQ

We definitely understand your concern. Usually, payments sent to the incorrect department are rerouted internally. So, if you've sent an escrow check to the payment department, the team should recognize it and ensure it is redirected to the appropriate escrow department. However, it might be a good idea to initiate a follow-up for confirmation. Unluckily, we aren't able to check on specific account details here, but you can use the contact details available on this page to reach out to Mr. Cooper for an update on your escrow check.

Yes, Mr. Cooper can cancel a lost refund check and issue a new one. This process usually involves confirming the check has not been cashed and then moving forward with the cancellation and reissuance. Please remember, this might take some time to complete to ensure the lost check is not misused and the new check reaches its rightful recipient. Reach out to Mr. Cooper directly for an in-depth understanding of how this process works.

Lo sentimos, pero en esta página no podemos proporcionar asistencia directa para conectarse con un representante de Mr. Cooper. Sin embargo, existe un enlace a la información de contacto más actualizada aquí mismo en la página que está viendo.

We're here to help. To speak to a real person in billing, please dial the support number provided on your most recent bill or your account homepage. When you get through, follow the prompts to get to billing. Waiting times may vary depending on the time of day or week. Our customer service team is ready to assist you with your queries during business hours. We're committed to provide you with satisfactory service.