Microsoft - Product Support MSN Customer Service Phone Number

What It's Like to Call Microsoft - Product Support Phone Number 800-386-5550

By Jeff Whelpley

Nov 7, 2023

 

There are several reasons why people might call the Microsoft Product Support number, including to get help with one of Microsoft’s apps, such as Word, Excel or Microsoft Windows. I called the product support number, 800-386-5550, because I had a question about why my OneDrive app does not work consistently. 

An automated voice response system answered my call and welcomed me to Microsoft Support. The system voice explained that the company may record the call to improve the quality of products and services and also for training. It said they may transfer the information from this call to other countries.

Next, the system offered instructions for how to get help on this line. For technical support, the voice told me to press 1. I could press 2 for billing or renewal help and 3 for password reset. I selected the “otherwise” option, which was 4. I hoped by making that choice, the system would send me to a human. The system told me to hold while it connected my call, thanked me again for calling and repeated the information about recording the call.

The system told me it needed to know if I was a home user, business user, or Microsoft partner. I stated that I was a home user, and the voice said it looked forward to helping me. It asked me what I needed help with. When I answered “OneDrive,” the system told me I should visit help.microsoft.com for assistance. It repeated the information and asked if I would like to hear it again. When I answered “no,” it thanked me and ended the call.

Based on my experience, there’s no reason for a home user to call the Microsoft Product Support number. Calling the number made me listen to an automated system that directed me to a website for help.

People may call the support number because they hope speaking to a knowledgeable customer service associate might solve their problems quickly. I wondered if pressing 1 for technical support would have sent my call to a human; however, that’s doubtful. Based on my interaction with the automated system, pressing 1 would have landed me at the same destination — help.microsoft.com.

When the automated system told me I would get assistance during the call, I expected to speak to someone who might help solve my problem. It seems that home users must go online to find solutions. It might be better if the system asks the caller to identify that they are a home user at the outset and then directs them to the website.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Microsoft - Product Support's 800-386-5550 MSN Customer Service Number

This Microsoft - Product Support phone number is ranked #2 out of 2 because 8,724 Microsoft - Product Support customers tried our tools and information and gave us feedback after they called. The reason customers call 800-386-5550 is to reach the Microsoft - Product Support MSN Customer Service department for problems like Looking for updates, Refund or suspicious charges, Update account information, Technical support, Recover account. As far as we can tell, Microsoft - Product Support has call center locations in null and you can call during their open hours 24 hours, 7 days. Microsoft - Product Support has 2 phone numbers and 4 different ways to get customer help. We've compiled information about 800-386-5550 and ways to call or contact Microsoft - Product Support with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling Microsoft - Product Support

Calling Microsoft - Product Support at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 800-386-5550. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when Microsoft - Product Support MSN Customer Service agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than Microsoft - Product Support Once on the phone with Microsoft - Product Support's MSN Customer Service department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting Microsoft - Product Support in General

While 800-386-5550 is Microsoft - Product Support's #2 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-936-5700 is their best customer phone number overall, and we have put together a comparison of their 4 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Microsoft - Product Support help by calling them, is that other customers give their customer support at this number a 79% score for their communication skills and a 79% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

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