Microsoft - Product Support MSN Customer Service

Phone Number & Getting a Rep

Microsoft - Product Support MSN Customer Service number

800-386-5550
Toll-free·Calls MSN Customer Service·See main phone number & contact info
Q:

How do I talk to a human at this Microsoft - Product Support number?

A:Choose options-this is for MSN assistance and to update credit card information
Q:

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Thursday, and the most busy day is Tuesday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Microsoft - Product Support MSN Customer Service?

A:The average hold time is 2 minutes. The longest hold times are on Thursday, and the shortest are on Monday.

All Microsoft - Product Support customer service contact information

This is the #2 most popular Microsoft - Product Support phone number out of 2. Click above to go back to the main customer service number and other contact information, including Microsoft - Product Support email addresses, twitter handles, and live chat options.

More Microsoft - Product Support Customer Phone Numbers

Customer Service

800-936-5700
Main phone number · Toll-free · 24 hours, 7 days · Stay silent at all prompts until transferred to a human. · To better serve you, I need to know: Are you calling as a home user or a business user?

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Microsoft - Product Support phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Choose options-this is for MSN assistance and to update credit card information
Here is how our research team describes the way the Microsoft - Product Support phone system greets you: MSN technical support, press 1. Billing or renewal help, press 2. Password reset, press 3. Otherwise, press 4.

What are the hours and when should I call?

Microsoft - Product Support operates the call center for this 800-386-5550 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 1,454 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Microsoft - Product Support phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Microsoft - Product Support staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Microsoft - Product Support is Thursday. The most busy day to call is Tuesday. Again, this is based on a sample of 1,454 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Thursday.

The best time to call

In summation, the best day to call Microsoft - Product Support is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Microsoft - Product Support staffs the call center well on Thursday.

Calling this Microsoft - Product Support Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Nov 7, 2023

 

There are several reasons why people might call the Microsoft Product Support number, including to get help with one of Microsoft’s apps, such as Word, Excel or Microsoft Windows. I called the product support number, 800-386-5550, because I had a question about why my OneDrive app does not work consistently. 

An automated voice response system answered my call and welcomed me to Microsoft Support. The system voice explained that the company may record the call to improve the quality of products and services and also for training. It said they may transfer the information from this call to other countries.

Next, the system offered instructions for how to get help on this line. For technical support, the voice told me to press 1. I could press 2 for billing or renewal help and 3 for password reset. I selected the “otherwise” option, which was 4. I hoped by making that choice, the system would send me to a human. The system told me to hold while it connected my call, thanked me again for calling and repeated the information about recording the call.

The system told me it needed to know if I was a home user, business user, or Microsoft partner. I stated that I was a home user, and the voice said it looked forward to helping me. It asked me what I needed help with. When I answered “OneDrive,” the system told me I should visit help.microsoft.com for assistance. It repeated the information and asked if I would like to hear it again. When I answered “no,” it thanked me and ended the call.

Based on my experience, there’s no reason for a home user to call the Microsoft Product Support number. Calling the number made me listen to an automated system that directed me to a website for help.

People may call the support number because they hope speaking to a knowledgeable customer service associate might solve their problems quickly. I wondered if pressing 1 for technical support would have sent my call to a human; however, that’s doubtful. Based on my interaction with the automated system, pressing 1 would have landed me at the same destination — help.microsoft.com.

When the automated system told me I would get assistance during the call, I expected to speak to someone who might help solve my problem. It seems that home users must go online to find solutions. It might be better if the system asks the caller to identify that they are a home user at the outset and then directs them to the website.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

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